Front Desk Receptionist-Area Temps

Job Description

Job Title: Front Desk Receptionist

Company: Area Temps

Location: Willoughby, OH

Pay: $15 per hour

AI Pay Analysis: The hourly rate of $15 for a Front Desk Receptionist in Willoughby, OH, is somewhat below the national average for this role, which typically ranges from $16 to $20 per hour depending on experience, specific job responsibilities, and the cost of living in the area. While this rate may be competitive for entry-level positions or smaller establishments, it may not attract more experienced candidates or those seeking positions with additional responsibilities, particularly in more urban settings. Overall, while $15 per hour may be acceptable in certain contexts, it may not fully align with industry standards and expectations for this type of role.

Job description:

A counseling facility is seeking a professional and dedicated Front Desk Receptionist. The successful candidate will be responsible for greeting patients, scheduling appointments, verifying insurance coverage, and maintaining accurate medical records. Additional responsibilities include answering telephone inquiries, managing patient check-ins, assisting with billing and invoicing, and performing general clerical duties. This is a part-time position requiring flexibility to work between 12 to 32 hours weekly, including evenings and weekends.

Key Responsibilities:

• Greet clients, vendors, and visitors in a professional and welcoming manner.
• Manage inquiries and concerns via phone, email, and correspondence, directing them to the appropriate personnel.
• Assist clients in completing necessary forms and documentation accurately.
• Answer and screen incoming phone calls, ensuring messages are taken accurately and thoroughly.
• Check clients in and out of scheduled appointments, coordinating follow-up or referral appointments as needed.
• Verify and update client demographics, billing, and insurance information, collecting necessary paperwork as required.
• Make outgoing calls to remind clients of upcoming appointments and facilitate the collection of any missing information before their visit.
• Scan documentation from clients or providers, ensuring proper filing in the appropriate folders or charts.
• Respond promptly to triage emergency calls in accordance with office protocols.
• Collect office visit fees and outstanding balances.
• Assist with billing inquiries and direct clients to the appropriate billing personnel, as well as manage faxing, scanning, filing, and mailing of documentation.
• Maintain cleanliness and organization of the front and back office areas, ensuring a calm reception atmosphere.
• Handle sensitive information with discretion and confidentiality.
• Provide comfort to distressed clients by addressing appointment-related issues or offering support during moments of stress and emergencies.
• Undertake additional duties as assigned.

Qualifications:

• High School Diploma or GED is required; an Associate’s or Bachelor’s degree is preferred.
• Three employment references are required: two personal and one professional.
• Strong time management skills with the ability to multitask and prioritize effectively.
• High attention to detail with robust problem-solving abilities.
• Excellent written and verbal communication skills, along with strong organizational and planning capabilities.
• Proficiency in MS Office is essential.
• Ability to thrive in a busy environment with flexibility to work varying hours, including evenings and weekends.
• Reliable transportation, a valid Ohio Driver’s License, and current auto insurance are required.

Candidates must successfully pass a background check, BMV check, TB test, and drug screening.

To apply for this Front Desk Receptionist position, please submit your resume to [email protected], call (440) 788-4373, or TEXT “your name & 176058” to (440) 497-1091.

Job Posting Date: Sat, 08 Mar 2025 23:13:55 GMT

Apply now!