Front Desk Receptionist – Bilingual Spanish-America’s Best

Job Description

Job Title: Front Desk Receptionist – Bilingual Spanish

Company: America’s Best

Location: Dearborn, MI

Pay:

AI Pay Analysis: To effectively analyze the hourly rate for a “Front Desk Receptionist – Bilingual Spanish” in Dearborn, MI, it is essential to compare it to the average pay for similar roles in the region. As of 2023, the typical hourly wage for front desk receptionists in Michigan generally ranges from approximately $14 to $20, with bilingual skills often commanding a premium due to the demand for Spanish-speaking professionals. In Dearborn—home to a significant Hispanic population—the ability to communicate in Spanish can enhance employability and may lead to higher hourly rates. If the offered rate falls within or above this range, it can be considered competitive; however, if it is significantly lower, it may not align with the industry’s standards. Overall, the rate’s competitiveness will largely depend on its alignment with local demand, specific employer benefits, and overall job requirements.

Job description:

America’s Best is a division of National Vision, one of the premier optical retailers in the United States, boasting over 1,000 locations. Our brand is committed to delivering an exceptional eyewear and eye care experience at an affordable price. At National Vision, we uphold the belief that everyone should have access to quality eye care to enhance their lives.

As the first point of contact in our stores, Receptionists create a welcoming atmosphere for customers upon their arrival. This role involves maintaining organized patient records and facilitating an efficient patient schedule, acting as a vital link in our operational framework. Receptionists provide prompt and courteous service, whether interacting with customers in person or over the phone.

Job Responsibilities:

• Deliver high-quality customer service while adhering to all safety protocols.
• Ensure a seamless flow of customers throughout the store.
• Answer, screen, and appropriately direct incoming phone calls in compliance with National Vision procedures.
• Process managed care plans and liaise with insurance companies for necessary documentation.
• Provide customers with accurate information regarding services.
• Schedule and confirm appointments, follow-up visits, and educational classes.
• Maintain daily filing of patient records and prepare files for the following day’s appointments.
• Monitor order statuses and inform customers of any delays or arrivals.
• Keep the reception area tidy and stocked with essential materials.
• Receive and manage daily mail and deliveries while maintaining an inventory of office supplies.
• Participate in mandatory communication meetings on a regular basis.

Qualifications:

• Proficiency in reading and speaking both English and Spanish.
• Previous experience as a Receptionist, Front Office Representative, or in a similar role is preferred but not required.
• 0-2 years of related experience or training is preferred.
• Experience managing multiple phone lines is advantageous.
• Strong customer service skills are essential.
• Excellent organizational skills are required.

Additional Information:
At National Vision, we recognize the significance of financial security and well-being, which is why we offer competitive compensation for all Associates, including bonus potential across all positions. Our comprehensive benefits package includes health and dental insurance, a 401(k) plan with company matching, flexible spending accounts, paid personal leave, company holidays, parental leave, employee eyewear discounts, and more. We are dedicated to providing opportunities for professional development and career advancement, featuring extensive training programs and pathways for promotions from within.

For more information, please visit our website. We are an equal opportunity employer and evaluate all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other legally protected characteristics.

Job Posting Date: Mon, 28 Oct 2024 23:29:16 GMT

Apply now!