Front Desk Receptionist-Eyeglass World

Auburn Hills, MI
November 25, 2024
Part Time
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Job Description

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Job Title: Front Desk Receptionist

Company: Eyeglass World

Location: Auburn Hills, MI

Pay:

AI Pay Analysis: To analyze the hourly rate for a Front Desk Receptionist in Auburn Hills, MI, it’s important to consider local market rates, which typically range from $13 to $20 per hour depending on experience, skills, and specific employer requirements. The average hourly wage for similar positions in the area generally hovers around $15 to $17. If the hourly rate falls within or exceeds this range, it would be considered competitive and aligned with industry standards. However, if it is significantly lower than $13, it may be seen as less attractive compared to similar roles in the region. Overall, assessing whether the rate is competitive also involves considering additional benefits and the overall work environment offered by the employer.

Job description:

As a valued member of our team, the Receptionist will serve as the first point of contact for customers, ensuring a warm and welcoming atmosphere upon arrival. This role is essential for maintaining organized patient records and facilitating a seamless scheduling process. By providing excellent customer service, both in person and over the phone, the Receptionist contributes significantly to the overall operations of the store.

Key Responsibilities:

  • Deliver exceptional customer service while adhering to all safety protocols.
  • Maintain a smooth flow of customers through the store.
  • Answer, screen, and forward incoming phone calls in compliance with National Vision protocols.
  • Process managed care plans and gather necessary documentation from insurance providers when required.
  • Provide customers with accurate information on services and products.
  • Schedule and confirm appointments, follow-up visits, and classes.
  • Organize and file patient records daily, and prepare files for upcoming appointments.
  • Monitor order status and promptly notify customers regarding order arrivals or any delays.
  • Ensure the reception area remains tidy and well-stocked with necessary materials.
  • Manage daily mail and deliveries, and maintain inventory of office supplies.
  • Actively participate in scheduled communication meetings.

Qualifications:

  • Previous experience as a Receptionist, Front Office Representative, or in a similar capacity is preferred, though not mandatory.
  • 0-2 years of relevant experience or training is preferred.
  • Familiarity with handling multiple phone lines is an advantage.
  • Strong customer service skills are essential.
  • Excellent organizational skills are required.

Education:
A High School Diploma or equivalent is required.

Additional Information:
We prioritize the well-being of our associates and recognize the importance of financial health and security, which is why we offer competitive compensation, including bonus potential for all store positions. Our comprehensive benefits package includes health and dental insurance, a 401(k) retirement savings plan with company matching, flexible spending accounts, paid personal time off, generous holiday leave, parental leave, an employee eyewear discount, and more. National Vision is committed to fostering opportunities for professional development and career advancement, offering training programs and access to educational resources, with a strong emphasis on internal promotions.

We invite you to learn more about us by visiting our website.

National Vision is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other legally protected characteristics.

Job Posting Date: Mon, 25 Nov 2024 05:24:16 GMT

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