Front Desk Receptionist-Eyeglass World

Job Description

Job Title: Front Desk Receptionist

Company: Eyeglass World

Location: Rochester Hills, MI

Pay:

AI Pay Analysis: To accurately analyze the hourly rate for a “Front Desk Receptionist” in Rochester Hills, MI, it’s essential to consider the average wage for this position in the area, which typically ranges from $13 to $18 per hour, depending on factors such as experience, specific job duties, and the employing organization. If the provided hourly rate falls within or slightly above this range, it could be considered competitive and in line with industry standards for similar roles. However, if it is significantly below this range, it may indicate a less attractive compensation package. Additionally, benefits, work environment, and company culture also play essential roles in overall job attractiveness and should be evaluated alongside the hourly rate.

Job description:

America’s Best, a division of National Vision, stands as one of the largest optical retailers in the United States, with a rapidly expanding network of over 1000 stores. Each location seamlessly integrates both eyewear and eye care services, providing customers with an exceptional experience at a remarkable value. At National Vision, our commitment is rooted in the belief that everyone deserves the opportunity to see their best and live their best lives. We strive to enhance accessibility to quality eye care and eyewear for all.

As a Receptionist, you will be the welcoming face of our stores, responsible for greeting and assisting customers with warmth and professionalism from the moment they arrive. This role requires maintaining organized patient records and ensuring that appointment schedules function smoothly. You will play a vital role in supporting our operations and ensuring that both staff and customers remain on track. This position demands prompt and courteous service, both over the phone and in person.

How would you like to enjoy Sundays off? That’s right, every Sunday our stores are closed!

Job Responsibilities:

• Deliver exceptional customer service while adhering to safety protocols.
• Facilitate a smooth flow of customers throughout the store.
• Answer, screen, and route incoming phone calls in accordance with National Vision standards.
• Process and accurately interpret managed care plans, acquiring necessary documentation from insurance providers as needed.
• Provide customers with clear and accurate information.
• Schedule and confirm appointments, follow-up visits, and classes.
• Organize and file patient records daily, and prepare them for upcoming appointments.
• Monitor order status and inform customers of any updates or delays.
• Maintain a tidy and presentable reception area stocked with essential materials.
• Receive, sort, and distribute daily mail and deliveries, while keeping an inventory of office supplies.
• Engage actively in regularly scheduled mandatory communication meetings.

Qualifications:

• Previous experience as a Receptionist, Front Office Representative, or in a similar capacity is preferred, though not required.
• 0-2 years of related experience or training is advantageous.
• Familiarity with handling multiple phone lines is preferred.
• Strong customer service skills are essential.
• Excellent organizational skills are a must.

Education: High School Diploma or equivalent.

Additional Information:

At National Vision, we prioritize the well-being of our team members. We recognize the importance of financial health and security, offering competitive compensation alongside bonus potential for every role in the store. Our comprehensive benefits package includes health and dental insurance, a 401(k) retirement plan with company matching, a flexible spending account, paid personal time off, paid holidays, parental leave, an employee eyewear discount, and much more. We are dedicated to creating opportunities for professional growth and long-term career fulfillment, providing access to training programs and educational courses while fostering a culture of internal promotions.

For more information, please visit our website.

We proudly uphold equal opportunity employment standards, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other legally protected characteristics.

Job Posting Date: Tue, 12 Nov 2024 23:16:17 GMT

Apply now!