Front Desk Representative / Customer Support – USA REMOTE-CVS Health

Troy, MI
November 12, 2024
Full Time
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Job Description

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Job Title: Front Desk Representative / Customer Support – USA REMOTE

Company: CVS Health

Location: Troy, MI

Pay:

AI Pay Analysis: To provide a meaningful analysis of the hourly rate for the “Front Desk Representative / Customer Support – USA REMOTE” role in Troy, MI, it is essential to compare it with current industry standards. Generally, customer support roles and front desk positions in the U.S. range from $15 to $25 per hour, depending on experience, skills, and specific company requirements. For Troy, MI, specifically, the average hourly wage for similar positions typically falls between $16 to $22 per hour. If the rate you have is within or above this range, it would be considered competitive and aligned with industry standards; conversely, if it’s significantly lower, it may be less attractive to potential candidates.

Job description:

CVS Health is seeking a personable and proactive Front Desk Representative/Customer Support Specialist to join our team in a remote capacity. In this role, you will serve as the first point of contact for our clients, delivering exceptional customer service and support. Your key responsibilities will include assisting clients with inquiries, resolving issues, and ensuring a smooth and pleasant experience in all interactions. Effective communication, multitasking abilities, and a professional approach to handling customer concerns with empathy will be essential to our success. This position offers a fantastic opportunity to work with a dynamic team while helping clients navigate their financial journeys.

Responsibilities:

  • Act as the first point of contact for clients by responding to inquiries via phone, email, and chat.
  • Provide accurate information regarding our services and assist clients with their requests.
  • Troubleshoot and resolve client issues efficiently, ensuring customer satisfaction.
  • Maintain a well-organized digital filing system and document all client interactions.
  • Collaborate with team members to enhance customer support processes and improve service delivery.
  • Stay updated on company products and services to provide informed assistance.
  • Contribute to a positive team environment by sharing feedback and constructive ideas.

Requirements:

  • High school diploma or equivalent; a bachelor’s degree is preferred.
  • 1-2 years of customer service experience, preferably in a remote or virtual capacity.
  • Exceptional communication skills, both verbal and written.
  • Ability to manage multiple tasks while maintaining attention to detail.
  • Proficient in using customer support software, CRM systems, and Microsoft Office Suite.
  • Strong problem-solving abilities and a customer-centric attitude.
  • Experience in the financial services industry is advantageous but not required.

Job Posting Date: Mon, 11 Nov 2024 23:14:38 GMT

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