Front Desk Sales Representative-Goldfish Swim School

Job Description

Job Title: Front Desk Sales Representative

Company: Goldfish Swim School

Location: Sylvania, OH

Pay: $13 per hour

AI Pay Analysis: An hourly rate of $13 for a Front Desk Sales Representative in Sylvania, OH, appears to be on the lower end of the pay scale for similar roles in the area. According to various salary surveys and job postings, the typical hourly wage for front desk sales or customer service positions ranges from $14 to $20, depending on experience and company. While cost of living factors into this, $13 may not be competitive, especially considering the expectations for customer interaction and sales performance that often accompany such positions. Therefore, this rate may hinder the ability to attract and retain talented candidates in the region.

Job description:
Benefits:
– Complimentary uniforms
– Opportunities for career advancement
– Comprehensive training and development programs

At Goldfish Swim School, we are dedicated not only to nurturing confident, lifelong swimmers but also to fostering the professional growth of our team members. We firmly believe that the commitment and hard work of our team cultivate skills that will serve them throughout their careers. We prioritize the development of both personal and professional skills, equipping our team members for future success.

Perks and Benefits:
– Paid on-the-job training
– Weekly compensation
– Flexible part-time and full-time employment opportunities
– Consistent work schedules
– A culture-driven environment
– Employee recognition programs
– Positive team culture
– Opportunities for career growth

Primary Responsibilities:
– Deliver exceptional customer service to our members
– Assist with class scheduling and billing inquiries
– Engage in sales activities to promote and sell new memberships

Job Qualifications and Skills:
– Capacity to work effectively with children
– Outstanding communication and organizational abilities
– High energy and enthusiasm
– Strong work ethic

Summary: The role emphasizes the promotion of quality customer service while processing sales and registration transactions. Serving as the first point of contact for potential and existing Goldfish customers, the position is instrumental in presenting a positive image of the company.

Duties and Responsibilities:
– Provide premier service to guests at all times, anticipating and exceeding their expectations while embodying the mission and brand principles of Goldfish Swim School.
– Answer telephone calls, respond to inquiries, take messages, and direct calls professionally.
– Process student registrations utilizing effective sales and customer service techniques.
– Schedule and manage birthday parties and pool events.
– Address customer concerns and complaints with a professional demeanor.
– Assist clients with purchases of merchandise and refreshments.
– Greet parents and students at the front desk warmly.
– Check in students using the attendance tracking system accurately.
– Maintain the cleanliness of the front desk, snack area, changing areas, restrooms, and observation areas.
– Oversee the snack area and provide guidance to staff.
– Check voicemail and email correspondence, responding promptly.
– Update informational displays with accurate and timely promotions and literature.
– Conduct collection calls to resolve outstanding account issues.
– Prepare student lesson schedules for instructors and management twice daily.
– Enforce safety regulations to prevent accidents and administer first aid when necessary.
– Work one shift per week as a swim instructor or lifeguard.
– Undertake any additional duties as assigned.

Education/Experience: A high school diploma or GED is required, with some college education preferred. Two years of prior customer service and/or administrative office experience is desirable. Intermediate computer skills, including proficiency in Word, Excel, and other software, are essential.

Certificates and Licenses: CPR, First Aid, and AED certification are preferred.

Job Posting Date: Sun, 09 Mar 2025 07:07:29 GMT

Apply now!