Front Desk Specialist/Patient Coordinator – Walker-Eyecare Partners

Walker, MI
November 7, 2024
Full Time
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Job Description

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Job Title: Front Desk Specialist/Patient Coordinator – Walker

Company: Eyecare Partners

Location: Walker, MI

Pay:

AI Pay Analysis: To provide a thorough analysis of the hourly rate for the “Front Desk Specialist/Patient Coordinator” role in Walker, MI, I would need the specific hourly rate you are inquiring about. However, in general, Front Desk Specialists typically earn between $15 to $22 per hour, depending on experience, specific job responsibilities, and the healthcare setting. In the Walker, MI area, if the offered rate falls within or above this range, it would likely be considered competitive and aligned with industry standards, especially when benefits and local cost-of-living factors are also taken into account. For a precise evaluation, please provide the specific hourly rate, and I can offer a more targeted assessment.

Job description:

EyeCare Partners is the nation’s foremost provider of clinically integrated eye care. With a robust national network, we employ over 300 ophthalmologists and 700 optometrists, dedicated to delivering a lifetime of care that enhances vision, advances eye care, and improves lives. Our headquarters in St. Louis, Missouri, supports more than 650 ECP-affiliated practice locations across 18 states and 80 markets, offering comprehensive services throughout the eye care continuum. For further information, please visit our website.

Grand Rapids Ophthalmology, a proud partner of Blue Sky Vision, is seeking a Front Desk Specialist to become an integral member of our team. The ideal candidate will possess excellent communication and computer skills, ensuring a positive initial interaction that reflects our commitment to delivering exceptional care from the outset.

Primary Responsibilities:

  • Welcome and greet patients and visitors with a professional and friendly demeanor, assess the purpose of their visit, and guide them to the appropriate personnel or departments.
  • Screen patients for updates on their address, new patient visits, or registration changes.
  • Proactively communicate with patients about what to expect during their appointment, ensuring they are informed of any delays or changes.
  • Respond to inquiries from patients calling the office; manage call transfers as needed, and ensure consistent phone coverage.
  • Carry out daily administrative tasks and general office duties, including word processing, copying, filing, faxing, answering phones, and data entry.
  • Schedule follow-up appointments for patients according to pre-established appointment templates.
  • Uphold professionalism to deliver outstanding customer service; adhere to confidentiality and privacy protocols in compliance with HIPAA regulations.
  • Maintain an organized and neat environment in patient waiting areas, office files, and the reception area.
  • Inform patients of any existing balances in the system and request that they be prepared for payment at the time of their visit.
  • Utilize problem-solving and conflict resolution skills to address patient complaints, referring issues to designated personnel when necessary.
  • Take on additional tasks as assigned by supervisors or management, which may be communicated electronically or verbally.

Education:

  • A minimum of a high school diploma is required.

Skills & Experience:

  • A minimum of 1-3 years of relevant experience is preferred, with a focus on healthcare experience.
  • Familiarity with Electronic Medical Records (EMR) systems is advantageous.
  • Exhibit helpfulness, courtesy, and strong communication and interpersonal skills.
  • Showcase strong organizational skills, attention to detail, and the ability to work effectively as a team player.
  • Demonstrate excellent multitasking, planning, organizational, and execution abilities.
  • Display motivation and reliability, combined with a patient-centric approach.
  • Possess advanced computer skills.

We Offer:

  • Competitive compensation and comprehensive benefits, including healthcare, dental, vision, 401k, paid holidays, and vacation.
  • Opportunities for personal and professional growth within a rewarding work environment.
  • Engaging roles that inspire creativity and a passion for helping others.

We are an Equal Employment Opportunity Employer.

Job Posting Date: Thu, 07 Nov 2024 04:51:54 GMT

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