Front Desk Supervisor-Aimbridge Hospitality

Battle Creek, MI
November 12, 2024
Full Time
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Job Description

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Job Title: Front Desk Supervisor

Company: Aimbridge Hospitality

Location: Battle Creek, MI

Pay:

AI Pay Analysis: To analyze the hourly rate for a Front Desk Supervisor in Battle Creek, MI, you would typically compare it to both local and national averages for similar roles. As of October 2023, the average hourly wage for a Front Desk Supervisor in the U.S. generally ranges from $15 to $25, depending on experience and the specific industry sector (hospitality, healthcare, etc.). In smaller markets like Battle Creek, the hourly rate might lean towards the lower end of that scale. If the offered rate is within this range, it can be considered competitive; however, one should also weigh factors such as benefits, company culture, and growth opportunities. It is important to check local job listings and industry salary reports for the most accurate comparisons specific to that region.

Job description:

The Front Desk Supervisor plays a pivotal role in supporting the Front Desk Manager and/or General Manager, ensuring that all guests receive attentive, courteous, and efficient service before and during their stay. This position is crucial for optimizing room revenue and occupancy levels.

Qualifications:

  • A minimum of 2 to 3 years of progressive experience in a hotel or related field is required; a high school diploma or equivalent is mandatory.
  • Coursework in a related field is advantageous.
  • Prior supervisory experience is preferred.
  • A valid driver’s license for the applicable state is necessary.
  • Strong communication skills for conveying information and ideas clearly are essential.
  • The ability to assess various courses of action quickly and accurately is critical.
  • Capability to perform well in high-pressure situations, including managing guest objections and disputes satisfactorily.
  • Initiative in job performance, with a proactive approach to anticipating necessary tasks, is required.
  • Maintaining composure and objectivity under pressure is crucial.
  • Effectiveness in solving workplace problems by identifying, preventing, and addressing issues as needed is required.
  • A solid understanding of financial information and basic arithmetic functions is essential.
  • Proficiency in actively listening to and clarifying concerns raised by guests and co-workers is necessary.

Responsibilities:

  • Interact with guests and associates in a friendly, service-oriented manner at all times.
  • Adhere to regular attendance as per Aimbridge Hospitality standards, accommodating the hotel’s varying scheduling needs.
  • Uphold high standards of personal appearance and grooming by wearing the designated uniform and name tag while on duty.
  • Comply consistently with Aimbridge Hospitality standards and regulations to promote safe and efficient hotel operations.
  • Maintain a friendly and welcoming demeanor at all times, setting a high standard for guest relations at the Front Desk.
  • Collect all necessary information when processing room reservations.
  • Monitor and attend to V.I.P. and special guest requests.
  • Review the Front Office log and Trace File daily for updates.
  • Master and execute all relevant aspects of the front desk computer system.
  • Ensure timely and professional logging and delivery of messages, packages, and mail.
  • Stay informed about current rates, packages, and promotions, as well as in-house groups and restricted dates.
  • Enforce all Aimbridge Hospitality hotel credit policies.
  • Perform all duties associated with the Front Desk Agent role as needed.
  • Complete necessary reports including bucket check, room rate verification, and housekeeping reports accurately.
  • Operate the P.B.X. console according to established Aimbridge Hospitality standards.
  • Foster open communication and teamwork with fellow associates and across departments, setting a positive example and demonstrating leadership.
  • Assist the General Supervisory Manager (G.S.M.) in ensuring compliance with Aimbridge Hospitality standards.
  • Be knowledgeable of and assist in all emergency procedures as required.
  • Oversee efficient and courteous check-in/check-out processes for all guests.
  • Complete all tasks on the shift checklist promptly and effectively.
  • Ensure all associates remain attentive, friendly, and helpful to guests and colleagues at all times.
  • Maximize room revenue through strategic Rooms Merchandising.
  • Address all guest inquiries in a professional and timely manner.
  • Participate in departmental meeting planning and execution.
  • Help maintain productivity levels in alignment with budgeted standards.
  • Carry out any other duties as assigned by management.
  • Support the training and onboarding of new hires and current associates regularly.
  • Attend required management meetings as necessary.
  • Access back-of-house areas of the hotel and handle sensitive information with discretion.
  • Demonstrate capability in cash handling, including preparing and securing cash drops, and balancing bank transactions.
  • Maintain interactions with guests and colleagues, including occasional unsupervised contact.
  • Control access to sensitive areas of the hotel, such as Master Keys, guest rooms, and secure storage areas.
  • Drive safely for business purposes as required.
  • Uphold a high level of trust and responsibility representative of the company’s values and character while exercising sound judgement.

Job Posting Date: Tue, 12 Nov 2024 04:08:53 GMT

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