Front Desk Supervisor-Aimbridge Hospitality

Job Description

Job Title: Front Desk Supervisor

Company: Aimbridge Hospitality

Location: Holland, MI

Pay:

AI Pay Analysis: To analyze the competitiveness of the hourly rate for a Front Desk Supervisor in Holland, MI, it is essential to compare it against industry standards and local market trends. As of 2023, the typical hourly wage for front desk supervisors in the U.S. ranges from $15 to $25, with regional variations influenced by factors like experience, the size of the establishment, and specific responsibilities. Holland, MI, an area with a lower cost of living compared to larger cities, may have rates that slightly lean lower within this spectrum. If the offered rate falls within or above the average range and takes into account the local economic conditions, it can be deemed competitive. However, if it is significantly below the minimum range, it may be less attractive to potential candidates. To provide a more accurate assessment, the exact hourly rate should be shared for a precise comparison.

Job description:

The Front Desk Supervisor plays a pivotal role in supporting the Front Desk Manager and/or General Manager, delivering exceptional service to guests before their arrival and throughout their stay. This position is essential in maximizing room revenue and occupancy while ensuring a welcoming atmosphere.

Qualifications:

• A minimum of 2 to 3 years of progressive experience in the hotel industry or a related field is required; a high school diploma or equivalent is necessary.
• Coursework in a relevant field is beneficial.
• Prior supervisory experience is preferred.
• Must possess a valid driver’s license for the applicable state.
• Strong communication skills, with the ability to convey information and ideas clearly.
• Capable of evaluating and choosing from alternative courses of action swiftly and accurately.
• Ability to perform effectively in high-pressure situations, including managing guest objections and disputes to satisfactory resolutions.
• Demonstrated initiative in job performance, with a proactive approach to anticipating needs before they arise.
• Maintain composure and objectivity under pressure.
• Competent in identifying and solving workplace problems, along with the ability to anticipate and prevent potential issues.
• Skillful in assimilating complex information from various sources and modifying it as necessary to meet specific requirements.
• Proficient in active listening to understand and clarify concerns and issues raised by colleagues and guests.
• Capable of understanding financial information and basic arithmetic functions.

Responsibilities:

• Engage with guests and associates in a friendly, service-oriented manner.
• Maintain regular attendance in accordance with Aimbridge Hospitality standards, adapting to the hotel’s scheduling needs.
• Uphold high standards of personal appearance and grooming, including wearing the appropriate uniform and name tag while on duty.
• Ensure compliance with all Aimbridge Hospitality standards and regulations to promote safe and efficient hotel operations.
• Foster a consistently friendly and warm demeanor.
• Set the standard for exemplary guest relations at the Front Desk.
• Collect all necessary information during the room reservation process.
• Monitor special requests for VIP and notable guests.
• Review the Front Office log and Trace File on a daily basis.
• Master and execute all relevant functions of the front desk computer system.
• Ensure prompt and professional logging and delivery of all messages, packages, and mail.
• Stay informed of all current rates, packages, and promotions.
• Familiarize oneself with all in-house groups and be aware of closed-out and restricted dates.
• Adhere to and enforce all Aimbridge Hospitality hotel credit policies.
• Be capable of performing all duties assigned to Front Desk Agents.
• Guarantee the completion and filing of the bucket check, room rate verification report, and housekeeping report accurately.
• Ensure the proper operation of the P.B.X. console, meeting Aimbridge Hospitality performance standards.
• Cultivate strong communication and teamwork among fellow associates and across departments, serving as an example for others.
• Support the General Supervisor Manager (G.S.M.) in upholding Aimbridge Hospitality standards (e.g., call response, guest request logging).
• Stay informed about and prepare for all emergency procedures as needed.
• Oversee that all guests are checked in and checked out with courtesy and efficiency.
• Ensure that all tasks on the shift checklist are completed in a timely and efficient manner.
• Maintain attentiveness, friendliness, helpfulness, and courtesy among associates towards all guests and managers.
• Assist in maximizing room revenue through effective room merchandising.
• Address or direct all guest inquiries promptly and professionally.
• Participate in departmental meetings for planning and execution.
• Assist in maintaining productivity levels at or above budgeted standards.
• Undertake additional duties as required by management.
• Contribute to the training of new hires and current associates consistently.
• Attend management-required meetings.
• Access and handle sensitive information and back-of-house areas safely and responsibly.
• Maintain cash handling responsibilities, including preparation and deposit of cash drops, while ensuring secure cash balancing.
• Interact with guests and colleagues, occasionally without supervision.
• Access sensitive hotel premises areas, including Master Keys, guestroom storage, the liquor room, and secure file cabinets.
• Drive safely for business-related tasks on behalf of the company.
• Uphold a high level of trust and responsibility, representing the company with a strong sense of reputation and good character while exercising sound judgment.

Job Posting Date: Wed, 13 Nov 2024 03:04:49 GMT

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