Front Desk Supervisor-Aimbridge Hospitality

Battle Creek, MI
November 17, 2024
Full Time
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*average hourly rate for this position in your area
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Job Description

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Job Title: Front Desk Supervisor

Company: Aimbridge Hospitality

Location: Battle Creek, MI

Pay: $17 per hour

AI Pay Analysis: An hourly rate of $17 for a Front Desk Supervisor in Battle Creek, MI, is slightly below the competitive range for this role. According to data from various job market sources, the typical hourly wage for similar positions in the area generally falls between $18 to $25, depending on factors such as experience, specific employer, and benefits offered. While $17 may be sufficient for entry-level positions or smaller establishments, it may not attract seasoned supervisors or individuals seeking long-term career growth. Therefore, this rate may limit the talent pool and affect staff retention in a competitive labor market.

Job description:

The Front Desk Supervisor plays a pivotal role in supporting the Front Desk Manager and/or General Manager by delivering exemplary service to all guests prior to their arrival and throughout their stay. This position is instrumental in maximizing room revenue and occupancy rates within the hotel.

Qualifications:

  • A minimum of 2 to 3 years of progressive experience in the hotel industry or a related field is required; a high school diploma or equivalent is also necessary.
  • Completion of college coursework in a relevant field is advantageous.
  • Previous supervisory experience is preferred.
  • A valid driver’s license for the applicable state is required.
  • Strong communication skills to convey information and ideas clearly.
  • Ability to quickly and accurately evaluate and select from alternative courses of action.
  • Competence in managing stressful situations, effectively handling guest objections and disputes to achieve satisfactory outcomes.
  • Initiative in job performance, with the ability to anticipate needs and act accordingly.
  • Composure and objectivity under pressure are essential.
  • Proficiency in problem-solving, including the anticipation, identification, and resolution of issues.
  • Capability to assimilate and modify complex information from various sources to meet specific needs.
  • Effective listening skills to understand and clarify concerns raised by colleagues and guests.
  • Financial acumen to work with and comprehend financial information and basic arithmetic functions.

Responsibilities:

  • Engage with guests and colleagues in a friendly and service-oriented manner.
  • Adhere to regular attendance requirements in line with Aimbridge Hospitality standards, accommodating the hotel’s needs.
  • Uphold high standards of personal appearance and grooming, including proper uniform and name tag usage.
  • Ensure compliance with Aimbridge Hospitality standards and regulations for safe and efficient hotel operations.
  • Foster a friendly and welcoming atmosphere consistently.
  • Set an exemplary standard for guest relations at the Front Desk.
  • Accurately gather and process all necessary information when taking room reservations.
  • Monitor and address V.I.P. and special guest requests effectively.
  • Review the Front Office log and Trace File on a daily basis.
  • Master all relevant components of the front desk computer system.
  • Ensure timely and professional handling of messages, packages, and mail.
  • Stay informed about current rates, packages, promotions, and in-house groups.
  • Maintain awareness of all closed-out and restricted dates.
  • Enforce all Aimbridge Hospitality hotel credit policies consistently.
  • Perform all duties of a Front Desk Agent as needed.
  • Accurately complete and file all required reports, including bucket check room rate verification and housekeeping reports.
  • Ensure proper operation of the P.B.X. console and compliance with Aimbridge Hospitality standards.
  • Cultivate strong communication and teamwork within the hotel’s departments, serving as a role model for associates.
  • Assist the General Services Manager in ensuring compliance with Aimbridge Hospitality standards.
  • Possess knowledge of and assist in emergency procedures as required.
  • Supervise the check-in and check-out processes to ensure efficiency and courtesy.
  • Complete all prescribed tasks and duties on the shift checklist promptly.
  • Foster an environment where associates are consistently attentive, friendly, and courteous toward all guests and team members.
  • Drive room revenue maximization through effective Rooms Merchandising strategies.
  • Respond to guest inquiries promptly and professionally.
  • Participate in departmental meeting planning and execution.
  • Help maintain productivity levels in line with budgetary standards.
  • Undertake any additional duties as assigned by management.
  • Assist in the training of new hires and ongoing training for current associates.
  • Attend meetings as required by management.
  • Maintain access to back-of-house areas and sensitive information responsibly.
  • Exhibit demonstrated competency in cash handling, preparation, and deposit processes.
  • Engage in interactions with guests and colleagues, occasionally in unsupervised settings.
  • Safeguard access to sensitive hotel areas, including Master Keys and secure storage.
  • Drive safely for business-related purposes.
  • Uphold a high level of trust and responsibility in all tasks.
  • Represent the company with integrity, sound judgment, and a commitment to professionalism.

Job Posting Date: Sun, 17 Nov 2024 05:41:16 GMT

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