Front Desk Supervisor-Aimbridge Hospitality

Portage, MI
November 21, 2024
Full Time
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Job Description

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Job Title: Front Desk Supervisor

Company: Aimbridge Hospitality

Location: Portage, MI

Pay:

AI Pay Analysis: To analyze the competitiveness of the hourly rate for a Front Desk Supervisor in Portage, MI, it is essential to consider the average compensation for similar roles in the area. As of 2023, Front Desk Supervisors in the Midwest typically earn between $15 to $25 per hour, depending on experience and the specific employer. Additionally, Portage, being part of the Kalamazoo metropolitan area, may have slightly varied pay scales due to local cost of living and demand for hospitality roles. If the offered rate falls within this range and aligns with local economic conditions, it can be considered competitive. However, if the wage is significantly below or above this standard, further adjustments may be needed to attract and retain qualified candidates. To provide a more precise assessment, the specific hourly rate in question is required for comparison.

Job description:

The Front Desk Supervisor is tasked with supporting the Front Desk Manager and/or General Manager while delivering attentive, courteous, and efficient service to all guests prior to their arrival and throughout their stay. This role is also essential in maximizing room revenue and occupancy.

Qualifications:

  • A minimum of 2 to 3 years of progressive experience in a hotel or a related field is required, along with a High School diploma or equivalent.
  • Coursework in a related field is beneficial.
  • Previous supervisory experience is preferred.
  • A valid driver’s license for the applicable state is necessary.
  • Ability to convey information and ideas clearly.
  • Quick and accurate evaluation and selection among alternative courses of action.
  • Capacity to perform well in stressful, high-pressure situations, including resolving guest objections and disputes satisfactorily.
  • Initiative in job performance, anticipating needs before they arise.
  • Composure and objectivity under pressure.
  • Effectiveness in problem handling, including the anticipation, identification, and resolution of workplace issues.
  • Ability to assimilate complex information and modify it to meet specific needs.
  • Proficient in listening, understanding, and clarifying concerns raised by co-workers and guests.
  • Competence in working with financial information and basic arithmetic functions.

Responsibilities:

  • Approach all interactions with guests and associates in a friendly, service-oriented manner.
  • Maintain regular attendance in accordance with Aimbridge Hospitality standards, adapting to the hotel’s schedule needs.
  • Uphold high standards of personal appearance and grooming, including proper uniform and name tag usage.
  • Comply at all times with Aimbridge Hospitality standards and regulations to ensure safe and efficient hotel operations.
  • Maintain a warm and friendly demeanor at all times.
  • Set the benchmark for guest relations at the Front Desk.
  • Collect all necessary information when processing room reservations.
  • Monitor all V.I.P. and special guest requests.
  • Review the Front Office log and Trace File daily.
  • Fully understand and execute all relevant aspects of the front desk computer system.
  • Ensure timely and professional logging and delivery of all messages, packages, and mail.
  • Stay informed about all rates, packages, and promotions currently in effect.
  • Familiarize oneself with all in-house groups and be aware of closed-out and restricted dates.
  • Adhere to and enforce all Aimbridge Hospitality hotel credit policies.
  • Perform all duties of the Front Desk Agent as needed.
  • Complete and verify that proper bucket checks, room rate verification reports, and housekeeping reports are accurately filed.
  • Maintain proper operation of the P.B.X. console and ensure compliance with Aimbridge Hospitality standards.
  • Foster good communication and teamwork among fellow associates and other hotel departments, serving as an exemplary leader.
  • Assist the General Manager in ensuring adherence to Aimbridge Hospitality standards (e.g., answering phones, callback management, guest request logging).
  • Have knowledge of and assist in executing all emergency procedures as required.
  • Oversee guest check-in/out processes, ensuring friendliness, efficiency, and courtesy.
  • Ensure all tasks and duties outlined in the shift checklist are completed timely and efficiently.
  • Guarantee associates exhibit attentiveness, friendliness, helpfulness, and courtesy toward all guests, managers, and fellow associates.
  • Strive for the maximization of room revenue through Rooms Merchandising.
  • Respond to all guest inquiries promptly and professionally.
  • Participate in departmental meeting planning and execution.
  • Help maintain productivity levels at or above budgeted standards.
  • Perform any other duties as assigned by management.
  • Assist in training new hires and current associates regularly.
  • Attend meetings as required by management.
  • Have access to back-of-house areas of the hotel and sensitive information.
  • Demonstrate the ability to handle cash, prepare and deposit cash drops, and secure and balance bank transactions.
  • Engage in interactions with guests and/or colleagues, occasionally without supervision.
  • Exercise access and control over sensitive areas within the hotel, including Master Keys, guest rooms, storage areas, liquor rooms, and secured file cabinets.
  • Drive safely on behalf of the company for business-related reasons.
  • Uphold a high level of trust and responsibility.
  • Represent the company with a reputation for good character and sound judgment.

Job Posting Date: Thu, 21 Nov 2024 04:57:40 GMT

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