Front Desk Supervisor-Aimbridge Hospitality

Pontiac, MI
November 22, 2024
Full Time
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Job Description

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Job Title: Front Desk Supervisor

Company: Aimbridge Hospitality

Location: Pontiac, MI

Pay:

AI Pay Analysis: To analyze the hourly rate for a Front Desk Supervisor role in Pontiac, MI, it’s essential to compare it to industry standards and regional averages. As of my last update in 2023, the typical hourly rate for a Front Desk Supervisor in Michigan generally ranges from $15 to $25, depending on factors such as experience and the specific employer. In Pontiac, which is part of the Detroit metropolitan area, rates may trend slightly higher due to the competitive job market and cost of living considerations. If the offered rate falls within or above this bracket, it can be considered competitive; however, if it is significantly lower, it may not align with industry standards. Thus, further context regarding the specific hourly rate in question would be necessary for a precise evaluation.

Job description:

The Front Desk Supervisor plays a pivotal role in assisting the Front Desk Manager and/or General Manager by delivering attentive, courteous, and efficient service to all guests prior to their arrival and throughout their stay. This position is also charged with maximizing room revenue and occupancy.

QUALIFICATIONS:

  • Experience with FSPMS is essential.
  • A minimum of 2 to 3 years of progressive experience in a hotel or a related field is required, with a High School diploma or equivalent. College coursework in a related discipline is advantageous.
  • Previous supervisory experience is preferred.
  • A valid driver’s license for the applicable state is mandatory.
  • Excellent communication skills are required to convey information and ideas clearly.
  • Ability to quickly and accurately evaluate and select among alternative courses of action.
  • Capability to maintain composure in high-pressure situations, including effectively handling guest objections and disputes to satisfactory resolution.
  • Proactive in job performance, demonstrating initiative by anticipating needs before they arise.
  • Must exhibit objectivity and maintain composure under pressure.
  • Skillful in identifying, preventing, and solving workplace problems as needed.
  • Ability to assimilate complex information from various sources and adjust it to meet specific needs.
  • Proficient in listening, understanding, and clarifying concerns and issues raised by colleagues and guests.
  • Competence in working with and comprehending financial information and basic arithmetic functions.

RESPONSIBILITIES:

  • Approach all interactions with guests and associates in a friendly, service-oriented fashion.
  • Maintain consistent attendance in alignment with Aimbridge Hospitality standards as required by a variable schedule based on hotel needs.
  • Uphold high standards of personal appearance and grooming, including wearing the appropriate uniform and name tag while on duty.
  • Adhere to Aimbridge Hospitality standards and regulations to ensure safe and efficient hotel operations.
  • Foster a friendly and warm atmosphere at all times.
  • Establish exemplary guest relations standards at the Front Desk.
  • Obtain all pertinent information when processing room reservations.
  • Monitor V.I.P. and special guest requests diligently.
  • Review the Front Office log and Trace File on a daily basis.
  • Fully comprehend and execute all relevant components of the front desk computer system.
  • Ensure the timely and professional logging and delivery of all messages, packages, and mail.
  • Stay informed about all current rates, packages, and promotions.
  • Familiarize oneself with all in-house groups and be aware of closed-out and restricted dates.
  • Enforce hotel credit policies set forth by Aimbridge Hospitality.
  • Perform all duties expected of a Front Desk Agent competently.
  • Complete and verify that bucket checks, room rate verification reports, and housekeeping reports are accurately done and filed.
  • Ensure proper operation of the P.B.X. console and compliance with Aimbridge Hospitality standards.
  • Encourage strong communication and teamwork among fellow associates and across departments within the hotel, serving as a role model.
  • Assist the G.S.M. in enforcing that associates maintain Aimbridge Hospitality standards (e.g., answering phones, call-backs to guests, guest request logs).
  • Knowledge of and assist in emergency procedures as necessary.
  • Supervise and ensure efficient and courteous guest check-in/out processes.
  • Ensure all tasks and duties on the shift checklist are performed timely and effectively.
  • Ensure associates provide attentive, friendly, and courteous service to all guests, managers, and colleagues.
  • Drive room revenue maximization through effective Rooms Merchandising strategies.
  • Respond to guest inquiries in a timely and professional manner.
  • Participate in departmental meeting planning and execution.
  • Help maintain productivity levels in line with budgeted standards.
  • Perform additional duties as directed by management.
  • Assist in the training of new hires and current associates regularly.
  • Attend meetings as required by management.
  • Have access to back-of-house areas of the hotel and sensitive information.
  • Demonstrate ability to handle cash, prepare and deposit cash drops, and secure and balance bank deposits.
  • Interact with guests and colleagues, occasionally in an unsupervised capacity.
  • Access sensitive areas within the hotel premises, including Master Keys, guest rooms, storage/liquor rooms, and secured file cabinets.
  • Drive safely on behalf of the company for business purposes.
  • Maintain a high level of trust and responsibility, representing the company with good character and exercising sound judgment.

Job Posting Date: Fri, 22 Nov 2024 03:30:11 GMT

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