Front Desk Supervisor-Courtyard

Portage, MI
November 22, 2024
Full Time
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Job Description

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Job Title: Front Desk Supervisor

Company: Courtyard

Location: Portage, MI

Pay:

AI Pay Analysis: To analyze the hourly rate for a Front Desk Supervisor in Portage, MI, it’s important to consider both local market conditions and industry standards. As of 2023, the average hourly wage for this role typically ranges from $15 to $25, depending on factors like experience, the specific employer, and the complexity of duties involved. If the offered rate falls within this range, it can be considered competitive; however, rates towards the higher end may indicate strong demand or premium employers. It’s also beneficial to compare the rate against similar roles in the hospitality or customer service sectors in Portage. If the rate significantly deviates from the average, it may warrant further evaluation of company benefits, work environment, and growth opportunities to fully assess competitiveness.

Job description:

The Front Desk Supervisor plays a pivotal role in supporting the Front Desk Manager and/or General Manager while delivering attentive, courteous, and efficient service to all guests before their arrival and throughout their stay. This position is also tasked with optimizing room revenue and occupancy.

Qualifications:

  • A minimum of 2 to 3 years of progressive experience in a hotel or a related field is required, with a High School diploma or equivalent.
  • College coursework in a related field is advantageous.
  • Previous supervisory experience is preferred.
  • A valid driver’s license for the applicable state is essential.
  • The ability to communicate information and ideas clearly is required.
  • Quick and accurate evaluation and selection among alternative courses of action is necessary.
  • Capability to thrive in stressful, high-pressure situations, with an aptitude for resolving guest objections and disputes effectively.
  • Demonstrated initiative in job performance, including the ability to anticipate needs before they arise.
  • Maintaining composure and objectivity under pressure is crucial.
  • Proficiency in problem-solving within the workplace, including anticipation, prevention, identification, and resolution of issues as needed.
  • The ability to assimilate complex information and data from various sources and adapt it to suit specific needs is required.
  • Effectiveness in listening, understanding, and clarifying concerns and issues raised by co-workers and guests is essential.
  • Understanding financial information and basic arithmetic functions is necessary.

Responsibilities:

  • Approach all interactions with guests and associates in a friendly, service-oriented manner.
  • Maintain consistent attendance in alignment with Aimbridge Hospitality standards as dictated by scheduling requirements.
  • Uphold high standards of personal appearance and grooming, including adherence to the defined uniform and name tag policies.
  • Ensure compliance with Aimbridge Hospitality standards and regulations to promote safe and efficient hotel operations.
  • Display a consistently friendly and warm demeanor.
  • Set the bar for exemplary guest relations at the Front Desk.
  • Accurately gather all necessary information when processing room reservations.
  • Monitor V.I.P. and special guest requests diligently.
  • Review the Front Office log and Trace File on a daily basis.
  • Thoroughly understand and efficiently execute all relevant components of the front desk computer system.
  • Ensure all messages, packages, and mail are logged and delivered in a timely, professional manner.
  • Stay informed about all current rates, packages, and promotions.
  • Be familiar with all in-house group activities.
  • Maintain awareness of any closed-out and restricted dates.
  • Follow and enforce all Aimbridge Hospitality credit policies diligently.
  • Perform all duties of a Front Desk Agent as required.
  • Ensure accurate completion and filing of bucket check, room rate verification reports, and housekeeping reports.
  • Maintain proper operation of the P.B.X. console, ensuring compliance with Aimbridge Hospitality standards.
  • Foster strong communication and teamwork with associates and other departments, setting an example for peers.
  • Assist the General Service Manager in monitoring compliance with Aimbridge Hospitality standards (e.g., handling phone calls, guest request logs).
  • Acquire knowledge of and assist with all required emergency procedures.
  • Ensure guests are checked in and out in a friendly, efficient, and courteous manner.
  • Complete all tasks and duties on the shift checklist promptly and effectively.
  • Ensure all associates exhibit attentiveness, friendliness, and courtesy towards guests, managers, and fellow associates.
  • Maximize room revenue through strategic Rooms Merchandising.
  • Respond to guest inquiries in a timely and professional manner.
  • Participate actively in departmental meeting planning and execution.
  • Help maintain productivity levels that meet or exceed budgeted standards.
  • Perform any other tasks as assigned by management.
  • Assist in the training of new hires and current associates regularly.
  • Attend meetings as required by management.
  • Access back-of-house areas of the hotel and handle sensitive information.
  • Demonstrate the ability to manage cash, prepare, and securely deposit cash drops while maintaining a balanced bank.
  • Interact and, at times, engage in unsupervised contact with guests and colleagues.
  • Access and control sensitive areas within the hotel premises, including Master Keys, guest rooms, Storage/Liquor Room, and secured file cabinets.
  • Drive safely for business purposes on behalf of the company.
  • Maintain a high level of trust and responsibility.
  • Represent the company with a commitment to good character and sound judgment.

Job Posting Date: Thu, 21 Nov 2024 23:27:02 GMT

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