Front Desk Supervisor-Fairfield Holland

Holland, MI
November 14, 2024
Full Time
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Job Description

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Job Title: Front Desk Supervisor

Company: Fairfield Holland

Location: Holland, MI

Pay:

AI Pay Analysis: To analyze the competitiveness of the hourly rate for a “Front Desk Supervisor” in Holland, MI, it’s important to compare it against industry standards and local market conditions. As of 2023, front desk supervisors in similar regions typically earn between $15 to $25 per hour, depending on factors such as experience, specific responsibilities, and the size of the establishment. If the reported rate falls within this range, it can be considered competitive; if it is lower, it may not attract qualified candidates, particularly in a market with rising living costs. Additionally, benefits and work environment can also influence the attractiveness of the role, suggesting a holistic approach to compensation is necessary for a thorough analysis.

Job description:

The Front Desk Supervisor plays a crucial role in supporting the Front Desk Manager and/or General Manager by delivering exceptional, attentive service to guests prior to their arrival and throughout their stay. This position is also integral in optimizing room revenue and occupancy.

Qualifications:

  • A minimum of 2 to 3 years of progressive experience in a hotel or related field is required; a high school diploma or equivalent is mandatory.
  • Completion of college coursework in a related discipline is advantageous.
  • Previous supervisory experience is preferred.
  • A valid driver’s license for the applicable state is required.
  • Strong communication skills with the ability to clearly convey information and ideas.
  • Capability to quickly and accurately evaluate and select among alternative courses of action.
  • Proficient in managing stressful and high-pressure situations, including addressing guest objections and disputes to achieve satisfactory outcomes.
  • Initiative to anticipate needs and act proactively.
  • Maintain composure and objectivity under pressure.
  • Effective problem-solving skills in the workplace, including the ability to anticipate, identify, and resolve issues as needed.
  • Ability to assimilate and adjust complex information from various sources to meet specific needs.
  • Strong listening skills to understand and clarify concerns from co-workers and guests.
  • Familiarity with financial information and data, alongside basic arithmetic skills.

Responsibilities:

  • Approach all interactions with guests and associates in a friendly, service-oriented manner.
  • Ensure regular attendance in accordance with Aimbridge Hospitality standards, adapting to varying hotel needs.
  • Uphold high personal grooming standards, including wearing the appropriate uniform and name tag while on duty.
  • Strictly adhere to Aimbridge Hospitality standards and regulations to promote safe and efficient hotel operations.
  • Consistently maintain a warm and welcoming demeanor.
  • Set the benchmark for exemplary guest relations at the Front Desk.
  • Accurately collect all necessary information when processing room reservations.
  • Monitor V.I.P. and special guest requests.
  • Review the Front Office log and Trace File on a daily basis.
  • Fully understand and implement all relevant functions of the front desk computer system.
  • Ensure timely logging and delivery of all messages, packages, and mail professionally.
  • Stay informed about current rates, packages, and promotions.
  • Be acquainted with all in-house groups and aware of closed-out and restricted dates.
  • Comply with all Aimbridge Hospitality hotel credit policies.
  • Possess the skills to perform all Front Desk Agent duties.
  • Accurately complete and file bucket check, room rate verification, and housekeeping reports.
  • Ensure proper operation of the P.B.X. console while meeting Aimbridge Hospitality standards.
  • Foster effective communication and teamwork with fellow associates and other hotel departments, serving as a role model.
  • Assist the General Manager in ensuring adherence to Aimbridge Hospitality standards among associates (e.g., answering phones, guest callbacks, and managing guest requests).
  • Maintain knowledge of and assist with all emergency procedures as needed.
  • Oversee all guest check-in and check-out processes, ensuring they are handled in a friendly, efficient, and courteous manner.
  • Complete all tasks outlined in the shift checklist in a timely and efficient manner.
  • Ensure that all associates remain attentive, friendly, helpful, and courteous to guests, managers, and fellow associates.
  • Maximize room revenue through effective Rooms Merchandising strategies.
  • Respond to all guest inquiries promptly and professionally.
  • Participate in departmental planning and execution of meetings.
  • Assist in maintaining productivity at or above budgeted levels.
  • Perform additional duties as required by management.
  • Contribute to the training of new hires and existing associates on a regular basis.
  • Attend management-required meetings.
  • Maintain access to back-of-house areas and sensitive information within the hotel.
  • Demonstrate capability in handling cash, preparing deposits, securing, and balancing bank transactions.
  • Occasionally interact with guests and colleagues in an unsupervised capacity.
  • Access and control sensitive areas within the hotel, including Master Keys, guest rooms, storage/liquor rooms, and secured filing cabinets.
  • Drive in a safe manner on behalf of the company for business purposes.
  • Uphold a high level of trust and responsibility.
  • Represent the company with a commitment to reputation, character, and sound judgment.

Job Posting Date: Thu, 14 Nov 2024 06:26:07 GMT

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