Front Desk Supervisor-Hampton Battle Creek

Battle Creek, MI
November 12, 2024
Full Time
Apply Now
Average Pay*:
*average hourly rate for this position in your area
Deadline date:

Job Description

Rate this Job

Job Title: Front Desk Supervisor

Company: Hampton Battle Creek

Location: Battle Creek, MI

Pay:

AI Pay Analysis: To analyze the hourly rate for a “Front Desk Supervisor” in Battle Creek, MI, it’s important to consider both regional and industry standards. As of my last update, the typical hourly rate for a Front Desk Supervisor in similar markets usually falls between $15 to $25 per hour, depending on experience, specific employer, and the nature of the establishment (hotel, clinic, etc.). In Battle Creek, rates may trend towards the lower end of this spectrum, given the region’s cost of living and economic factors. Therefore, if the offered rate aligns within this range, it can be considered competitive; however, if it significantly undercuts this benchmark, it might be seen as less favorable. It’s also beneficial to factor in benefits and job responsibilities, as these can enhance the overall compensation package and job attractiveness.

Job description:

The Front Desk Supervisor plays a vital role in assisting the Front Desk Manager and/or General Manager by delivering attentive, courteous, and efficient service to all guests before their arrival and throughout their stay. This position is also key to maximizing room revenue and occupancy rates.

Qualifications:

  • A minimum of 2 to 3 years of progressive experience in a hotel or related field is required, along with a High School diploma or equivalent.
  • College coursework in a related field is advantageous.
  • Previous supervisory experience is preferred.
  • A valid driver’s license applicable to the state is necessary.
  • Strong communication skills and the ability to convey information clearly and effectively are essential.
  • Demonstrated ability to evaluate and select among alternative courses of action swiftly and accurately is required.
  • The candidate must excel in high-pressure situations, effectively handling guest objections and disputes to achieve satisfactory resolutions.
  • Initiative and the ability to anticipate job needs before they arise are crucial.
  • The candidate must maintain composure and objectivity under pressure and be adept at identifying and resolving workplace problems proactively.
  • Capability to assimilate complex information from various sources and modify it to meet specific needs is necessary.
  • The ability to listen to, understand, and clarify concerns raised by guests and co-workers is essential.
  • Familiarity with financial data, basic arithmetic functions, and the ability to work with such information is required.

Responsibilities:

  • Approach all interactions with guests and associates with a friendly, service-oriented attitude.
  • Maintain regular attendance in accordance with Aimbridge Hospitality standards, adapting to the varying needs of the hotel.
  • Uphold high standards of personal grooming and appearance, including wearing the proper uniform and name tag.
  • Adhere to all Aimbridge Hospitality standards and regulations to promote safe and efficient hotel operations.
  • Exhibit a warm demeanor and establish standards for guest relations at the Front Desk.
  • Collect all necessary information when processing room reservations.
  • Monitor all V.I.P. and special guest requests.
  • Review the Front Office log and Trace File daily for accuracy and completeness.
  • Fully comprehend and execute relevant operational phases of the front desk computer system.
  • Ensure the timely and professional logging and delivery of all messages, packages, and mail.
  • Remain informed about current rates, packages, promotions, and in-house groups.
  • Be aware of and manage closed-out and restricted dates appropriately.
  • Follow and enforce hotel credit policies rigorously.
  • Competently perform all duties assigned to Front Desk Agents.
  • Ensure accurate completion of bucket check, room rate verification reports, and housekeeping reports.
  • Maintain proper operation of the P.B.X. console in compliance with Aimbridge Hospitality standards.
  • Foster good communication and teamwork with fellow associates and other departments, setting an exemplary standard for others.
  • Assist the General Manager in ensuring that associates adhere to Aimbridge Hospitality standards for service and operations.
  • Possess knowledge of emergency procedures and assist as needed.
  • Oversee and guarantee that all guests are checked in and out in a friendly, efficient, and courteous manner.
  • Ensure that all tasks on the shift checklist are completed in a timely and efficient manner.
  • Ensure associates maintain a high standard of attentiveness and courtesy towards all guests, managers, and coworkers.
  • Strive for maximization of room revenue through effective Rooms Merchandising strategies.
  • Respond to all guest inquiries promptly and professionally.
  • Participate in departmental meeting planning and execution.
  • Help maintain productivity levels at or above budgeted standards.
  • Perform any additional duties as assigned by management.
  • Assist in the training of new hires and current associates regularly.
  • Attend required meetings as directed by management.
  • Maintain access to sensitive areas of the hotel and manage sensitive information responsibly.
  • Demonstrate the ability to handle cash, prepare deposits, and secure bank relationships effectively.
  • Interact with guests and colleagues in an unsupervised capacity as required.
  • Manage access to sensitive areas of the hotel, including Master Keys, guest rooms, storage areas, and secured files.
  • Drive safely on behalf of the company for business-related tasks.
  • Uphold a high level of trust and responsibility, representing the company with integrity and exercising sound judgment.

Job Posting Date: Tue, 12 Nov 2024 05:01:01 GMT

Apply now!

Related Jobs