Front Desk Supervisor-Hampton Battle Creek

Battle Creek, MI
November 24, 2024
Full Time
Apply Now
Average Pay*:
*average hourly rate for this position in your area
Deadline date:
$0 - $0

Job Description

Rate this Job

Job Title: Front Desk Supervisor

Company: Hampton Battle Creek

Location: Battle Creek, MI

Pay: $17 per hour

AI Pay Analysis: An hourly rate of $17 for a Front Desk Supervisor in Battle Creek, MI, is generally considered below the industry standard for this role. According to various salary benchmarks, the average hourly wage for Front Desk Supervisors typically ranges from $18 to $25, depending on factors such as experience, specific industry (e.g., hospitality versus healthcare), and company size. In Battle Creek, the cost of living is relatively low compared to major metropolitan areas, but the $17 per hour rate may still be perceived as uncompetitive, especially for supervisors who are expected to manage staff and operations effectively. Therefore, for attracting and retaining qualified talent in this role, an increase in compensation might be advisable.

Job description:

The Front Desk Supervisor plays a crucial role in supporting the Front Desk Manager and/or General Manager, ensuring that all guests receive attentive, courteous, and efficient service from the moment they arrive until their departure. This position not only focuses on delivering exemplary guest experiences but also emphasizes the importance of maximizing room revenue and occupancy.

Qualifications:

  • A minimum of 2 to 3 years of progressive experience in a hospitality setting or a related field is required. A high school diploma or equivalent is mandatory.
  • Relevant college coursework in a related field is advantageous.
  • Previous supervisory experience is preferred.
  • A valid driver’s license for the applicable state is necessary.
  • Exceptional verbal communication skills to clearly convey information and ideas.
  • Strong decision-making abilities, with the capacity to quickly and accurately evaluate and select among alternative courses of action.
  • Proven ability to work effectively in high-pressure situations, managing guest objections and disputes to satisfactory outcomes.
  • Initiative is key; the candidate should anticipate needs and take action proactively.
  • Composure and objectivity under pressure are essential.
  • Skills in problem-solving, including the ability to anticipate, prevent, identify, and resolve issues as they arise.
  • Capability to assimilate and modify complex information from diverse sources to fit specific needs.
  • Proficient in listening, understanding, and clarifying concerns and issues raised by colleagues and guests.
  • Comfortability with financial information and basic arithmetic functions.

Responsibilities:

  • Approach interactions with guests and associates in a friendly, service-oriented manner at all times.
  • Maintain regular attendance as per Aimbridge Hospitality standards, with scheduling flexibility to accommodate hotel needs.
  • Uphold high standards of personal appearance and grooming, including proper uniform and name tag usage.
  • Adhere to all Aimbridge Hospitality policies and regulations to foster safe and efficient hotel operations.
  • Establish and maintain a warm and welcoming atmosphere for guests and team members alike.
  • Set exemplary standards for guest relations at the Front Desk.
  • Collect all necessary information when processing room reservations.
  • Monitor and manage all V.I.P. and special guest requests diligently.
  • Review the Front Office log and Trace File on a daily basis.
  • Thoroughly understand and execute all relevant operations of the front desk computer system.
  • Ensure that all messages, packages, and mail are logged and delivered promptly and professionally.
  • Maintain comprehensive knowledge of current rates, packages, promotions, and in-house groups.
  • Be aware of closed-out and restricted dates, and adhere to all hotel credit policies.
  • Perform all duties of a Front Desk Agent as needed.
  • Complete detailed bucket checks, room rate verification reports, and housekeeping reports accurately.
  • Manage the proper operation of the P.B.X. console while meeting Aimbridge Hospitality standards.
  • Foster open communication and teamwork with fellow associates and departments within the hotel.
  • Support the G.S.M. in ensuring that associates comply with Aimbridge Hospitality standards.
  • Be knowledgeable about and participate in all emergency procedures as required.
  • Supervise the check-in/out process for all guests, ensuring it is done in a friendly, efficient, and courteous manner.
  • Ensure the timely and efficient completion of all tasks outlined in the shift checklist.
  • Maintain a consistently attentive, friendly, helpful, and courteous demeanor towards guests, management, and associates.
  • Strive to maximize room revenue through effective Rooms Merchandising strategies.
  • Address all guest inquiries promptly and professionally.
  • Engage in departmental meetings and assist with planning and execution.
  • Help maintain productivity levels that meet or exceed budgeted standards.
  • Perform additional duties as required by management.
  • Assist in training new hires and current associates regularly.
  • Attend meetings as directed by management.
  • Handle sensitive information and access back-of-house areas while maintaining confidentiality.
  • Exhibit cash handling capabilities, including preparation and secure deposit of cash drops.
  • Interact responsibly with guests and colleagues, maintaining a high level of trust and responsibility.
  • Represent the company with integrity, sound judgment, and a commitment to excellence.

Job Posting Date: Sun, 24 Nov 2024 00:26:33 GMT

Apply now!

Related Jobs