Front Desk Supervisor-Marriott

Pontiac, MI
November 23, 2024
Full Time
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Job Description

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Job Title: Front Desk Supervisor

Company: Marriott

Location: Pontiac, MI

Pay:

AI Pay Analysis: To provide a thorough analysis of the hourly rate for a Front Desk Supervisor in Pontiac, MI, I would need the specific hourly rate you have in mind. However, as of my last update, the typical hourly wage for a Front Desk Supervisor in similar regions generally ranges from $15 to $25, depending on experience, the complexity of the role, and the type of establishment (e.g., hotel, corporate office). If the rate you are considering falls within or above this range, it is likely competitive and aligns with industry standards; conversely, if it is significantly lower, it may not attract qualified candidates. For a precise evaluation, please share the specific hourly rate you want analyzed.

Job description:

The Front Desk Supervisor plays a crucial role in assisting the Front Desk Manager and/or General Manager by providing attentive, courteous, and efficient service to all guests, both prior to their arrival and throughout their stay. This position is also responsible for optimizing room revenue and occupancy rates.

Qualifications:

  • Experience with FSPMS is required.
  • A minimum of 2 to 3 years of progressive experience in a hotel or related field; a high school diploma or equivalent is mandatory.
  • Coursework in a relevant field is advantageous.
  • Previous supervisory experience is preferred.
  • A valid driver’s license for the applicable state is essential.
  • Strong communication skills, with the ability to articulate information and ideas clearly.
  • Capability to quickly and accurately evaluate and select among alternative courses of action.
  • Proficiency in managing high-pressure situations, including effectively handling guest objections and disputes.
  • Initiative in job performance, anticipating needs before they arise.
  • Composure and objectivity in high-pressure scenarios.
  • Competence in addressing workplace challenges by anticipating, preventing, identifying, and resolving issues as necessary.
  • Ability to assimilate and adjust complex information from multiple sources to meet specific needs.
  • Effective listening and understanding of concerns raised by co-workers and guests.
  • Familiarity with financial information and basic arithmetic functions.

Responsibilities:

  • Approach all interactions with guests and associates in a friendly, service-oriented manner.
  • Maintain regular attendance in accordance with Aimbridge Hospitality standards, adjusting as required by hotel needs.
  • Uphold high standards of personal appearance and grooming, including adherence to uniform and name tag requirements.
  • Comply consistently with Aimbridge Hospitality standards and regulations to promote safe and efficient hotel operations.
  • Cultivate a friendly and warm demeanor at all times.
  • Set and exemplify high standards for guest relations at the Front Desk.
  • Gather all necessary information during the room reservation process.
  • Monitor and address all V.I.P. and special guest requests.
  • Review the Front Office log and Trace File daily.
  • Fully understand and execute all relevant aspects of the front desk computer system.
  • Ensure timely and professional logging and delivery of all messages, packages, and mail.
  • Stay informed about current rates, packages, and promotions.
  • Familiarize yourself with all in-house groups and any closed-out or restricted dates.
  • Adhere to and enforce all Aimbridge Hospitality credit policies.
  • Perform all responsibilities of the Front Desk Agent as needed.
  • Complete and ensure accuracy in all necessary reports, including bucket check, room rate verification, and housekeeping reports.
  • Oversee the proper operation of the P.B.X. console in compliance with Aimbridge Hospitality standards.
  • Establish and maintain open communication and teamwork with fellow associates and other hotel departments, setting an example for peers.
  • Assist the General Service Manager in ensuring compliance with Aimbridge Hospitality standards, including phone etiquette and guest request follow-ups.
  • Possess knowledge of and assist in all required emergency procedures.
  • Ensure all guests experience a friendly, efficient, and courteous check-in and check-out process.
  • Complete all tasks and duties on the shift checklist promptly and efficiently.
  • Maintain an environment where associates are consistently attentive, friendly, helpful, and courteous to guests, managers, and colleagues.
  • Maximize room revenue through effective room merchandising strategies.
  • Address all guest inquiries in a timely and professional manner.
  • Participate in the planning and execution of departmental meetings.
  • Contribute to maintaining productivity levels at or above established standards.
  • Perform any other duties as assigned by management.
  • Assist in the training of new hires and ongoing training for current associates.
  • Attend meetings as required by management.
  • Have access to back of house areas and sensitive information.
  • Exhibit proficiency in cash handling, including preparing and depositing cash drops and balancing cash drawers.
  • Interact with guests and colleagues, occasionally in unsupervised settings.
  • Maintain access and control of sensitive areas within the hotel, including Master Keys and secure storage locations.
  • Drive safely for business purposes as directed.
  • Uphold a high level of trust and responsibility in all duties.
  • Represent the company with professionalism and good character, exercising sound judgment at all times.

Job Posting Date: Sat, 23 Nov 2024 02:01:51 GMT

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