Front Desk/Swim Instructor-Goldfish Swim School

Job Description

Job Title: Front Desk/Swim Instructor

Company: Goldfish Swim School

Location: North Canton, OH

Pay: $13 per hour

AI Pay Analysis: An hourly rate of $13 for a Front Desk/Swim Instructor role in North Canton, OH, is generally considered below the competitive range for similar positions. According to data from various job market sources, swim instructors typically earn between $15 to $25 per hour, depending on experience and certification levels, while front desk roles in fitness or recreational centers also often start around $12 to $15 at a minimum. Given the responsibilities of managing a front desk and providing swim instruction, the rate of $13 may not adequately reflect the skills and customer service required, potentially making it less attractive to prospective candidates in the area.

Job description:
Benefits:

– Complimentary uniforms
– Opportunities for career advancement
– Comprehensive training and professional development programs

At Goldfish Swim School, we are dedicated to nurturing not only confident, lifelong swimmers but also the careers of our team members. We recognize that the hard work and commitment of our staff cultivate essential skills that last a lifetime. We prioritize the personal and professional growth of our team, equipping them for future career success.

Perks and Benefits:

– Paid on-the-job training
– Weekly compensation
– Opportunities for part-time and full-time employment
– Consistent work schedules
– A culture-driven corporate environment
– Employee recognition programs
– A positive team-oriented culture
– Opportunities for career growth

Primary Responsibilities:

– Deliver exceptional customer service to our members
– Assist with class scheduling and billing processes
– Engage in sales activities to promote new memberships
– Conduct outreach through cold and warm calls to potential clients, highlighting our memberships and services
– Follow up on leads generated from inquiries, website sign-ups, and previous customers
– Address objections professionally, helping customers understand the advantages of our programs

Job Qualifications and Skills:

– Ability to work effectively with children
– Excellent communication and organizational abilities
– High energy and a sales-oriented mindset
– Strong work ethic and resilience in handling rejection
– Previous sales experience is preferred, though not mandatory

Summary: This role focuses on delivering outstanding customer service and facilitating sales and registration transactions. As the initial point of contact for both prospective and current Goldfish customers, you will play a crucial role in conveying a positive image for the company.

Duties and Responsibilities:

– Consistently provide exemplary service to guests, anticipating and exceeding their expectations while embodying the mission and brand of Goldfish Swim School
– Conduct outreach to potential customers from lead lists via cold calling
– Follow up with warm leads through phone, text, and email communications
– Clearly explain membership options, class schedules, and promotional offers
– Maintain accurate records of customer interactions and follow-up activities in the system
– Manage incoming calls professionally, responding to inquiries, taking messages, and directing calls as necessary
– Process student registrations utilizing effective sales and customer service techniques
– Schedule and oversee birthday and pool parties
– Address customer concerns and complaints with a professional demeanor
– Assist clients with merchandise and vending purchases
– Greet parents and students as they arrive at the front desk
– Check in students using the attendance tracking system
– Ensure cleanliness in the front desk area, snack shack, changing rooms, restrooms, and observation areas
– Oversee snack shack operations and provide guidance to staff
– Manage voicemail and email communications, responding promptly
– Update informational displays with accurate and timely promotions and literature
– Make collection calls to resolve outstanding account issues
– Prepare daily student lesson schedules for instructors and management
– Enforce safety protocols to prevent accidents and administer first aid when necessary
– Complete at least one swim instructor/lifeguard shift per week
– Perform any additional duties as assigned

Education/Experience: A high school diploma or GED is required, with some college education preferred. A minimum of two years of previous customer service and/or administrative office experience is desirable. Intermediate computer skills are required, specifically in Word, Excel, and various software systems.

Certificates and Licenses: CPR, First Aid, and AED certification are preferred.

Job Posting Date: Tue, 08 Apr 2025 22:17:45 GMT

Apply now!