Front End Manager-BJ’s Wholesale Club

Job Description

Job Title: Front End Manager

Company: BJ’s Wholesale Club

Location: Madison Heights, MI

Pay: $49250 per year

AI Pay Analysis: The annual salary of $49,250 for a Front End Manager in Madison Heights, MI, translates to approximately $23.63 per hour. This figure seems to be on the lower end compared to industry standards; according to recent salary data, Front End Managers typically earn between $70,000 and $100,000 annually in similar roles across the U.S., which reflects a more competitive hourly rate of about $33.65 to $48.08. Factors such as local cost of living, company size, and individual experience can influence compensation, but this rate appears to be below market expectations for the role, suggesting that it may not be competitive in attracting qualified candidates.

Job description:

Join a dynamic team comprising over 34,000 members dedicated to supporting our communities and enhancing the member experience through our Club Support Center, 235+ clubs, and eight distribution centers. At BJ’s Wholesale Club, we foster a collaborative and inclusive culture that empowers our team members to learn, grow, and express their authentic selves. Together, we are committed to delivering exceptional service and convenience, enabling our members to save on essential products and services for their families and homes.

The Benefits of working at BJ’s:

• Competitive weekly pay.
• Eligibility for complimentary BJ’s Inner Circle and Supplemental membership(s)*.
• Robust time-off programs to accommodate busy lifestyles*, including vacation, personal, holiday, sick leave, bereavement leave, and jury duty.
• Comprehensive benefit plans tailored to your evolving needs*, offering three medical plans**, a Health Savings Account (HSA), two dental plans, a vision plan, and flexible spending accounts.
• A 401(k) plan with company matching (must be at least 18 years old). *Eligibility requirements may vary by position. **Medical plans differ by location.

Job Summary:
The successful candidate will be responsible for managing, monitoring, and guiding all Front-End business components to ensure the delivery of superior service and value. This role will entail providing oversight and direction to team members to surpass performance expectations across various areas, including Frontline, Membership, Front Door, and Utility Clerks. The incumbent will implement company initiatives to drive membership metrics and growth, enhance VOM scores, uphold maintenance standards, and validate the performance of Membership Experience Ambassadors and front-door operations as required. The position also entails key holder responsibilities for the club.

Leadership Responsibilities:

• Develop a profound understanding of business operations and leverage data-driven insights for strategic decision-making.
• Lead effectively through transitions, exemplifying leadership competencies and fostering a culture of business growth.
• Communicate transparently with the team to facilitate success.
• Cultivate high-performing teams by nurturing a collaborative culture, providing constructive feedback, and supporting team member engagement.
• Deliver results by executing business objectives within set timelines through clear expectations and accountability.

Team Member Engagement:

• Educate, mentor, and guide team members throughout the training process, enhancing engagement and adherence to policies and procedures.
• Foster a culture of development, ethical decision-making, and strategic action, addressing team member and member concerns appropriately.
• Maintain a safe and positive atmosphere for team members.
• Promote inclusivity and diversity, recognizing team member achievements and working collectively to attain goals while identifying and retaining top talent.

Member Experience:

• Ensure excellence in service at every interaction.
• Set service standards for team members and empower them to resolve member concerns effectively.
• Maintain a safe and positive experience for members, with a steadfast commitment to GOLD Member Standards.
  • Greet, Anticipate, and Appreciate (GAA).
  • Ensure service is Fast, Friendly, Full, Fresh, and Clean.

Club Standards:

• Lead teams to consistently achieve GOLD club standards daily.
  • Maintain a grand opening appearance by ensuring all items are stocked, promotional plans are executed, and signage remains accurate and visible.
  • Uphold cleanliness and organization throughout the club.
  • Manage the stock and rotation of perishable items while preserving the integrity of the cold chain.

Business Acumen:

• Acquire in-depth knowledge of key performance metrics, utilizing reporting tools to drive performance and profitability.
• Proactively identify process breakdowns and implement corrective measures to safeguard club performance metrics.
• Effectively communicate the connection between consistent operational performance and achieving financial targets with the team.

Major Tasks, Responsibilities, and Key Accountabilities:

• Concentrate on membership performance, frontline service, VOM, and club promotions.
• Build effective teams within Member Services, Frontline, and Membership Ambassadors through ongoing training, performance management, and feedback.
• Ensure appropriate personnel and processes are in place consistently.
• Possess comprehensive knowledge of club policies and procedures across all relevant areas.
• Oversee club maintenance, including the parking lot and relevant policies/procedures.
• Implement company programs associated with all areas of responsibility in alignment with expectations.
• Ensure compliance with all policies and procedures to maintain control and integrity within the Front End.
• Leverage company reporting tools to evaluate departmental performance and make operational decisions that enhance member experience, sales, and profitability.
• Work collaboratively with the Assistant Club Manager on team member assessments, providing actionable feedback and fostering accountability.
• Communicate effectively with club team members, management, and support teams regarding membership and frontline operations.
• Establish operational efficiencies and productivity standards by ensuring adherence to established processes.
• Ensure the proper maintenance and functionality of all equipment and supplies within the frontline.
• Drive membership metrics through programs focused on acquisition, retention, loyalty, and overall member experience.
• Achieve or exceed key performance and Membership Fee Income goals as assigned.
• Maintain expected productivity standards for the Frontline and continuously monitor service levels to ensure a positive experience for members.
• Oversee the execution of Membership and Frontline team member scorecards weekly.
• Manage front door recoveries and any necessary retraining or disciplinary actions.
• Uphold all club policies and procedures diligently.
• Perform additional duties as required, including roles in other departments when necessary.
• Regular, predictable attendance is essential.

Qualifications:

• Prior customer service or sales experience is required.
• Basic proficiency in computer applications (MS Word, MS Excel, Email) is necessary.
• High school diploma required; college degree and/or prior big box wholesale, retail, grocery, and/or management experience is preferred.
• Demonstrated leadership skills, including the ability to manage and supervise cross-functional teams, train staff, and effectively communicate and achieve results.
• Open availability for shifts is mandatory.
• Must be at least 18 years of age.

Job Conditions:

• The majority of work involves frequent movement on hard surfaces, with occasional positioning for examination or scanning of merchandise, including bending, handling, reaching, and stooping.
• Physically capable of lifting up to 30 pounds regularly, with the potential for heavier and awkward items requiring assistance.
• May involve working occasional overnight or early morning shifts in a comfortable indoor setting subject to temperature fluctuations and noise exposure, as well as potential exposure to cleaning agents.

In compliance with Pay Transparency requirements, we present this good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, our salary determinations take into account a comprehensive range of non-discriminatory factors. Actual salaries will vary based on factors including but not limited to location, education, experience, and qualifications. The compensation for this role begins at $49,250.00.

Job Posting Date: Fri, 17 Jan 2025 07:04:33 GMT

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