Front of the House Manager – Big E’s EBL-Suburban Inns

Grand Rapids, MI
November 16, 2024
Full Time
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Average Pay*:
*average hourly rate for this position in your area
Deadline date:
$23 - $23

Job Description

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Job Title: Front of the House Manager – Big E’s EBL

Company: Suburban Inns

Location: Grand Rapids, MI

Pay: $48000 per year

AI Pay Analysis: The annual salary of $48,000 for a “Front of the House Manager” position in Grand Rapids, MI translates to approximately $23.08 per hour, which is relatively competitive but may vary based on several factors such as experience, specific responsibilities, and the establishment’s size. According to industry standards, Front of the House Managers in the restaurant and hospitality sector typically earn between $40,000 and $60,000 annually, with entry-level positions starting lower and more experienced roles commanding higher wages, particularly in larger or more prestigious establishments. In Grand Rapids, where the cost of living is moderate compared to larger cities, this salary appears to be on the lower end of the scale but could be considered reasonable for a mid-level position, especially if additional benefits are provided.

Job description:

Big E’s offers a vibrant and fast-paced work environment that is rich in opportunities for skill enhancement and career advancement. We invite you to become part of the premier team in the Food and Beverage and Hospitality Industries.

As a Front of House (FOH) Manager, you will oversee the service and management of the Front of House operations, ensuring that our guests receive an exceptional experience. You will adhere to Suburban Inns’ Core Values, uphold the standards of Suburban Inns/Big E’s, and comply with local health department regulations.

Compensation:

  • The annual salary for the FOH Manager position starts at $48,000, with negotiable options based on your experience.

Benefits:

  • Discounts on hotel and restaurant services
  • Earned Paid Time Off for all team members
  • Health, vision, dental, and life insurance for full-time team members
  • Flexible scheduling options
  • Paid holidays
  • Eight hours of paid volunteer time annually
  • Opportunities for career advancement and professional development
  • Fully paid maternity, paternity, or adoption leave for eligible employees under FMLA
  • Employee Assistance Program (EAP) through Pine Rest, which includes three free counseling sessions, an online library, and access to legal, financial, and elder care consultations

Key Responsibilities:

  • Warmly greet all guests, fostering a welcoming atmosphere and building personal connections.
  • Schedule FOH personnel in alignment with the labor guidelines set forth by the Restaurant Manager.
  • Ensure that FOH areas, equipment, and fixtures are maintained to high standards of cleanliness and safety.
  • Conduct monthly inventories and manage pricing, cost controls, requisitioning, and distribution for beverages.
  • Sustain elevated levels of guest satisfaction throughout service periods.
  • Maintain an active presence on the floor to engage staff and enhance the guest experience.
  • Personally interact with all tables to ensure service excellence.
  • Assist in guest service as necessary and champion service recovery initiatives.
  • Develop and implement side work, opening, and closing procedures that comply with SI/Big E’s standards and safety protocols.
  • Lead and manage team members, holding them accountable to the performance standards as outlined by Suburban Inns and Big E’s, including taking disciplinary action as needed.
  • Ensure all FOH team members possess TIPS and/or ServSafe certifications.
  • Oversee FOH team member hours for compliance with established schedules.
  • Review and approve payroll for FOH team members, ensuring accuracy in hours worked and compliance with labor laws.
  • Make staffing adjustments at the end of shifts to meet guest service standards and labor cost goals.
  • Prepare reports and schedules, performing various administrative duties.
  • Secure dining areas at the conclusion of business operations.
  • Foster open communication with Back of House staff.
  • Attend scheduled staff meetings.
  • Adhere to all Suburban Inns processes and demonstrate consistent attendance.
  • Undertake additional responsibilities as directed by management.

Position Requirements:

  • Minimum Knowledge: Ability to interpret information and perform basic arithmetic functions. Proficiency in typing, record keeping, or word processing is required. Strong communication skills are essential.
  • Education and Experience: A high school diploma or equivalent experience is required along with a minimum of one year of relevant experience.
  • Certifications: ServSafe Food, CPR, and TIPS certifications are required (may be obtained upon hiring).
  • Work Schedule: Flexibility to work various shifts, including days, evenings, nights, holidays, and weekends, in response to business needs.
  • Travel: Occasional travel to other Suburban Inns properties or client locations may be required.

Uniform and Appearance Guidelines:

  • Uniform: Professional attire as per Suburban Inns guidelines, with closed-toe, non-slip shoes.
  • Appearance: Hair must be well-groomed, and facial piercings and visible tattoos must be approved by management. Any tattoos deemed offensive based on sensitive classifications must be concealed. This policy is enforced without bias towards any protected characteristics. The Vice President of Operations retains the authority to override any decisions made by management regarding this policy.

We are an enthusiastic organization in an ever-evolving industry, and the responsibilities associated with this position may change to align with the business needs of Suburban Inns. Consequently, the incumbent may be required to perform additional or different responsibilities than those listed above.

Job Posting Date: Sat, 16 Nov 2024 02:07:34 GMT

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