Front of the House Manager – Big E’s EBL-Suburban Inns

Job Description

Job Title: Front of the House Manager – Big E’s EBL

Company: Suburban Inns

Location: Grand Rapids, MI

Pay: $48000 per year

AI Pay Analysis: The annual salary of $48,000 for a “Front of the House Manager” at Big E’s EBL in Grand Rapids, MI, translates to an hourly rate of approximately $23.08, which may be considered somewhat lower than the industry standard for similar managerial roles in the food and hospitality sector in that region. Typically, front-of-house managers in urban areas like Grand Rapids earn between $40,000 and $55,000 per year, depending on the establishment’s size and or complexity, with larger or more upscale venues often offering higher compensation. While this salary can be competitive for smaller or less busy establishments, it may be less appealing for skilled candidates with experience or those who would expect to earn more in similar positions elsewhere. Overall, while this rate could be acceptable in specific contexts, it may hinder attracting top talent in a competitive job market.

Job description:

Big E’s operates in a fast-paced, high-energy environment that provides numerous opportunities for skill enhancement and career progression. Join our outstanding team in the Food and Beverage and Hospitality industries!

As a Front of House (FOH) Manager, you will be charged with overseeing service and operations within the Front of House, ensuring an exceptional experience for our guests while adhering to Suburban Inns’ Core Values, Big E’s standards, and local health department regulations.

• FOH Manager Salary: Starting at $48,000 annually, negotiable based on experience.

Benefits Include:

• Discounts on hotel and restaurant services.
• Earned Paid Time Off for all team members.
• Health, vision, dental, and life insurance for full-time team members.
• Flexible scheduling options.
• Holiday pay.
• Eight hours of paid volunteer time annually.
• Opportunities for advancement and professional growth.
• Fully paid maternity, paternity, or adoption leave for qualifying employees under FMLA.
• Employee Assistance Program (EAP) through Pine Rest, which includes three free counseling sessions, access to an online library, and consultations for legal, financial, and elder care support.

Essential Functions:

• Welcome all guests with a friendly and positive demeanor, establishing personal connections to ensure they feel valued and appreciated.
• Schedule FOH staff in accordance with labor guidelines set by the Restaurant Manager.
• Uphold cleanliness, safety, and appearance standards for FOH areas, equipment, and fixtures.
• Conduct monthly inventories and manage pricing, cost control, and requisitioning related to beer and liquor.
• Maintain elevated guest satisfaction levels.
• Be present on the floor to foster staff engagement and enhance the guest experience.
• Perform table visits for 100% of serviced tables.
• Provide assistance with guest service as required.
• Initiate and manage all service recovery efforts.
• Develop and execute side work, opening, and closing procedures that comply with Suburban Inns and Big E’s standards and safety protocols.
• Lead and hold team members accountable to Suburban Inns and Big E’s core values and performance standards, administering discipline as necessary in line with policies.
• Ensure all FOH team members are TIPS and/or ServSafe certified.
• Monitor FOH team member hours to confirm adherence to posted schedules.
• Review and approve payroll for FOH team members, ensuring accuracy in hours and compliance with labor laws.
• Implement cuts at the close of business that align with guest service standards and labor cost objectives.
• Prepare reports and schedules while executing additional administrative tasks.
• Ensure dining areas are secured at the end of operational hours.
• Maintain effective communication with Back of House staff.
• Attend scheduled staff meetings.
• Adhere to all Suburban Inns processes.
• Maintain regular and consistent attendance.
• Fulfill additional duties as assigned by management.

Position Requirements:

• Minimum Knowledge: Ability to interpret information and perform basic arithmetic. Proficiency in typing, record-keeping, or word processing is preferred, along with strong communication skills.

• Formal Education and Experience: A high school diploma or equivalent experience is mandatory, along with one year of relevant work experience.

• Licenses and Certifications: ServSafe Food, CPR, and TIPS certifications are required (may be obtained post-hire).

• Work Schedule: Must be able to work varying shifts, including days, evenings, nights, holidays, and weekends based on operational needs.

• Travel Requirements: There may be a need to travel to other Suburban Inns properties, client sites, or other locations as required.

Uniform and Appearance Guidelines:

• Uniform: Professional attire per Suburban Inns policies, with closed-toe, non-slip shoes required.
• Appearance: Hair must be well-groomed, and all visible piercings and tattoos not covered by the uniform must receive management approval. Tattoos considered offensive to colleagues, guests, vendors, or others based on sensitive or legally protected characteristics must be concealed at all times. This policy will be enforced by the supervisor of the position, without bias towards any protected characteristic. The Vice President of Operations may overrule any decisions made by the supervisor regarding this matter.

As a dynamic organization in a rapidly evolving industry, the responsibilities associated with this position may change to meet Suburban Inns’ business requirements. Consequently, the incumbent may be asked to perform additional or differing responsibilities as necessitated.

Job Posting Date: Wed, 15 Jan 2025 08:35:01 GMT

Apply now!