Front of the House Manager – Big E’s EBL-Suburban Inns

Grand Rapids, MI
January 28, 2025
Full Time
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Average Pay*: $16 - $22
*average hourly rate for this position in your area
Deadline date:
$23 - $23

Job Description

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Job Title: Front of the House Manager – Big E’s EBL

Company: Suburban Inns

Location: Grand Rapids, MI

Pay: $48000 per year

AI Pay Analysis: The hourly rate for a Front of the House Manager earning $48,000 per year translates to approximately $23.08 per hour. In Grand Rapids, MI, this rate is somewhat below average for similar managerial positions in the hospitality and food service industry, where hourly rates typically range from $25 to $35 depending on the establishment’s size and location. Given the responsibilities associated with a Front of the House Manager, including staff management, customer service oversight, and operational duties, this compensation may not be considered competitive. For better alignment with industry standards, especially in a growing market like Grand Rapids, an adjustment in the pay scale may be necessary to attract and retain qualified candidates.

Job description:

Big E’s offers a vibrant and fast-paced environment with numerous opportunities for skill enhancement and career progression. We invite you to join the premier team in the Food and Beverage and Hospitality Industries.

As the Front of House (FOH) Manager, you will oversee the service and management of the front of the house, ensuring an exceptional experience for our guests while upholding Suburban Inns’ Core Values, Big E’s service standards, and local health department regulations.

Compensation:
The starting salary for this position is $48,000 annually, negotiable based on experience.

Benefits Include:

  • Discounts at hotels and restaurants
  • Earned Paid Time Off for all team members
  • Comprehensive insurance (health, vision, dental, life) for full-time team members
  • Flexible scheduling
  • Paid holiday time
  • Eight hours of paid volunteer time annually
  • Opportunities for advancement and professional development
  • Fully paid maternity, paternity, or adoption leave for qualified individuals under FMLA
  • Employee Assistance Program (EAP) through Pine Rest, including three complimentary counseling visits, online resources, and access to legal, financial, and elder care consultations

Essential Functions:

  • Extend warm greetings to all guests, engaging them with questions to foster connections and ensure they feel valued.
  • Schedule FOH personnel in accordance with labor guidelines set by the Restaurant Manager.
  • Oversee the appearance, cleanliness, and safety of FOH areas, equipment, and fixtures.
  • Complete monthly inventories, pricing, cost control measures, requisitioning, and issuing for beer and liquor.
  • Maintain high levels of guest satisfaction.
  • Maintain an active presence on the floor to enhance staff engagement and enrich the guest experience.
  • Conduct table touches with all serviced tables.
  • Assist with guest service as needed.
  • Manage service recovery efforts proactively.
  • Develop and implement side work, opening, and closing procedures in alignment with SI/Big E’s standards and safety protocols.
  • Lead, manage, and hold team members accountable to the performance standards set forth by the core values of Suburban Inns and Big E’s, including appropriate disciplinary actions as needed.
  • Ensure all FOH team members obtain TIPS and/or ServSafe certifications.
  • Monitor FOH team member hours to ensure adherence to schedule compliance.
  • Review and approve payroll for FOH team members, confirming accuracy and compliance with labor laws.
  • Implement staffing cuts at the close of business that align with guest service standards and labor costs.
  • Prepare reports and schedules while performing various administrative tasks.
  • Ensure the dining areas are secure at the end of the day.
  • Foster positive communication with the Back of House.
  • Attend all scheduled staff meetings.
  • Adhere to all Suburban Inns Processes.
  • Exhibit regular, dependable attendance.
  • Perform additional duties as requested by management.

Position Requirements:

  • Minimum Knowledge: Ability to interpret and extract information, perform arithmetic functions, and demonstrate good communication skills. Typing and record-keeping may be required.
  • Formal Education and Experience: A High School Diploma or equivalent experience is required, along with a minimum of one year in a related role.
  • Certifications: ServSafe Food, CPR, and TIPS Certifications (may be acquired upon hire).
  • Work Schedule: Variability in assignments across days, evenings, nights, holidays, and weekends based on business needs.
  • Travel: May require travel to other Suburban Inns properties, client locations, or additional sites.

Uniform and Appearance Guidelines:

  • Uniform: Professional attire as outlined by Suburban Inns. Closed-toe, non-slip shoes are required.
  • Appearance: Hair must be well-groomed. All visible tattoos and facial piercings must be approved by management, with offensive tattoos needing to be covered at all times. This policy will be enforced by the supervisor without bias based on protected characteristics. The Vice President of Operations retains the authority to challenge any supervisory decisions.

We are a dynamic organization navigating a rapidly evolving industry. As such, the responsibilities associated with this role may adapt in response to the business needs of Suburban Inns. Consequently, the incumbent may be called upon to undertake additional and/or different responsibilities as specified above.

Job Posting Date: Wed, 15 Jan 2025 03:32:12 GMT

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