Front Office Coordinator – Delaware, OH-Athletico

Job Description

Job Title: Front Office Coordinator – Delaware, OH

Company: Athletico

Location: Delaware, OH

Pay: $15 per hour

AI Pay Analysis: An hourly rate of $15 for a Front Office Coordinator in Delaware, OH, appears to be on the lower end of the compensation spectrum. According to industry standards and data from various salary platforms, the typical pay for this position generally ranges from $18 to $23 per hour in similar regions, depending on factors such as experience, specific duties, and the employer’s size. While this rate might be competitive for entry-level positions or smaller organizations, it may not attract candidates with more experience or those seeking a living wage, particularly considering inflation and rising costs of living. Therefore, this hourly rate may limit the pool of qualified applicants and could lead to higher turnover rates.

Job description:
Position Overview
At Athletico, our Greater Purpose is to empower individuals, inspire hope, and transform lives. We achieve this mission by delivering top-tier, progressive, and cost-effective fitness, performance, and rehabilitative services, underscored by personalized care that prioritizes education and the prevention of future injuries. This commitment is founded upon our Core Values: teamwork, business understanding, recognition, a people-centric approach, accountability, continuous innovation, and trust and integrity—principles that shape our distinctive culture.

Position Summary
The Patient Experience Coordinator, reporting directly to the Clinic Manager, plays a pivotal role in shaping the patient’s first and last impressions, as well as their front-office experience. In this position, you will uphold the highest standards of customer service throughout the patient’s physical therapy journey at Athletico.

Benefits
This full-time position offers a comprehensive benefits package, including:
– Medical, Rx, Dental, and Vision coverage, effective from the first day of employment
– NEW for 2025: KinderCare Discount
– NEW for 2025: Headspace for Friends/Family
– Health Savings Account (HSA), Healthcare FSA, and Dependent Care FSA
– Progyny Fertility Benefit
– Critical Illness, Accident, and Hospital Indemnity Insurance
– Company-Paid Basic Life and Accidental Death & Dismemberment Insurance
– Supplemental Life Insurance (for Employee, Spouse, and Child)
– Company-Paid Short-Term and Long-Term Disability Insurance
– Company-Paid Maternity and Parental Leave
– Reimbursement for Adoption and Surrogacy Expenses
– Legal and Credit Monitoring Services
– 15 days of Paid Time Off (PTO), accruing immediately upon hire
– Six major holidays plus two floating holidays annually
– Additional compensation opportunities beyond base pay
– Bereavement Time Off and resources
– Commuter benefits, including Pre-Tax Transit and Parking
– 401(k) Retirement Plan (for ages 21 and older) with company match
– SoFi Financial Wellness Tools and Loan Resources
– HUSK Fitness Resources and Gym Discounts
– Home, Auto, and Pet Insurance options
– Employee Assistance Program (EAP)
– Employee Discount Program
– And more!

Essential Duties and Responsibilities
The following list outlines the essential duties of the role, although it is not exhaustive. You may be expected to undertake various tasks as required by the evolving demands of the organization:
– Deliver professional, friendly, and compassionate service to all patients and physical therapy staff, handling issue resolution, scheduling, new patient onboarding, insurance verification, and billing.
– Oversee clinic scheduling to ensure optimal clinician-patient matching based on individual needs and facilitate smooth patient flow.
– Conduct new patient onboarding activities, including facility tours, data collection, and introductions to physical therapy staff.
– Verify patients’ medical insurance information and manage insurance requirements, informing patients about their insurance benefits and payment options.
– Coordinate communication of patient progress between physical therapists, physicians, nurse case managers, adjusters, and attorneys.
– Assist in managing patient expectations based on clinical findings, detailing treatment frequency, duration, progression towards functional goals, and discharge planning. Be a point of contact for post-care needs.
– Organize cultural moments, such as celebrations of patients’ physical therapy milestones, in collaboration with the clinical team to ensure all patients feel acknowledged and valued.
– Implement and uphold administrative and patient experience Standard Operating Procedures (SOPs) and best practices within the clinic.
– Provide general office, receptionist, and clerical support to the designated location.

Qualifications
Education:
– High School Diploma or GED

Knowledge and Technical Skills:
– Exceptional customer service skills
– Proficient in MS Office Suite, including Outlook and Excel
– Familiarity with healthcare insurance benefits and coverage is preferred
– Previous experience in managing customer payments is an advantage

Language Skills:
– Proficient in reading, writing, and speaking English

Physical Demands:
– Capacity to engage in typical office activities, including remaining stationary for extended periods, stooping/kneeling/crouching, navigating the office, and employing fine motor skills for tasks such as typing.
– Ability to perceive close range, at a distance, and peripheral vision, along with depth perception and focus adjustment capabilities.

Work Environment:
– The role is consistent with a standard office environment, characterized by low noise levels and minimal extraordinary environmental factors.

Athletico is committed to providing equal employment opportunities to all employees and applicants, ensuring a workplace free from discrimination and harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy encompasses all employment terms and conditions, including recruitment, hiring, placement, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training.

Salaried ranges indicated apply to full-time (40-hour) employees. Additional compensation, including incentives, gap pay, overtime, and stipends, adheres to the rules of each respective program and may not be available in all locations. Individual base pay is determined by various factors including role complexity, job responsibilities, and relevant experience and skills. Base pay ranges are subject to annual review and adjustments. Offers will be made within the applicable base pay range at the time of hire.

Minimum Salary: USD $15.00/Hr.
Maximum Salary: USD $23.50/Hr.

Job Posting Date: Wed, 15 Jan 2025 23:19:17 GMT

Apply now!