Front Office Coordinator Float – Lansing, MI-Athletico

Job Description

Job Title: Front Office Coordinator Float – Lansing, MI

Company: Athletico

Location: Michigan

Pay: $15 per hour

AI Pay Analysis: As of my last update, an hourly rate of $15 for a Front Office Coordinator role, particularly in Lansing, MI, is generally considered below the average for similar positions in the region. According to various salary resources, the typical pay for a Front Office Coordinator or similar administrative roles can range from $16 to $22 per hour, depending on experience, company size, and specific job responsibilities. Therefore, while the $15 per hour rate may attract entry-level candidates or those with minimal experience, it may not be competitive enough to draw more experienced professionals or to retain talent in the long run, especially as the cost of living and expectations for wages continue to rise.

Job description:
Position Overview
Athletico’s Greater Purpose is to empower individuals, inspire hope, and transform lives. We achieve this by offering exceptional, progressive, and cost-effective fitness, performance, and rehabilitative services through personalized care that emphasizes education and the prevention of future injuries. Our Core Values—collaboration, business acumen, recognition, a people-centric approach, accountability, continuous innovation, trust, and integrity—serve as the foundation of our distinctive culture.

Position Summary
Reporting to the Regional Director, the Patient Experience Coordinator Float (akin to medical receptionist and office coordinator roles) is responsible for shaping the patient’s first and last impressions, as well as the overall front-office experience. This role ensures the delivery of exemplary customer service throughout the patient’s physical therapy journey at Athletico. The position requires providing front office support across multiple clinics within the region.

Travel is required to the following locations as needed:
– Coldwater
– Marshall
– Eaton Rapids
– East Lansing
– Okemos
– Lansing Delta
– Battle Creek
– Jackson Northwest
– Jackson Southeast
– Grand Rapids
– Kalamazoo

Benefits offered with this part-time position (~32 hours/week):
– Medical & Prescription Coverage, Dental and Vision (eligibility begins on the first day of employment)
– NEW FOR 2025 – KinderCare Discount
– NEW FOR 2025 – Headspace for Friends/Family
– Health Savings Account (HSA), Healthcare Flexible Spending Account (FSA), Dependent Care FSA
– Progyny Fertility Benefit
– Critical Illness, Accident, and Hospital Indemnity Insurance
– Company-Paid Basic Life / Accidental Death and Dismemberment (AD&D)
– Supplemental Life Insurance (Employee, Spouse, Child)
– Company-Paid Short-Term & Long-Term Disability
– Company-Paid Maternity and Parental Leave
– Adoption and Surrogacy Expense Reimbursement
– Legal and Credit Monitoring
– 15 days Paid Time Off (PTO), accruing begins immediately upon hire
– 6 Major Holidays off plus 2 floating holidays annually
– Additional compensation opportunities beyond base pay
– Bereavement Time Off and Resources
– Commuter Benefits: Pre-Tax Transit and Parking
– Retirement 401(k) (for ages 21+) with Per-Pay Company Match
– SoFi Financial Wellness Tools and Loan Resources
– HUSK Fitness Resources and Gym Discounts
– Home, Auto, and Pet Insurance
– Employee Assistance Program (EAP)
– Employee Discount Program
– And more!

Essential Duties and Responsibilities
This list is not exhaustive; you may be required to adapt to various tasks as dictated by your evolving role within the organization and its overall business objectives.
– Deliver professional, friendly, and compassionate service to all patients and physical therapy staff in every interaction, including issue resolution, scheduling, new patient onboarding, insurance verification, and billing.
– Manage clinic scheduling to appropriately match patients with the most suitable clinician for their needs, ensuring optimal patient flow.
– Facilitate new patient onboarding, including facility tours, data gathering, and introductions to physical therapy staff.
– Verify patient medical insurance information, manage insurance requirements, and inform patients of available benefits and payment options.
– Coordinate communication of patient progress to physicians, nurse case managers, adjusters, and attorneys on behalf of physical therapists.
– Assist in managing patient expectations based on clinical findings, including the frequency and duration of treatment, progression toward functional goals, and discharge planning. Serve as a point of contact for post-care inquiries.
– Organize cultural moments, such as celebrating patients’ physical therapy goals, in collaboration with the clinical team to ensure all patients feel recognized and valued.
– Implement and reinforce administrative and patient experience Standard Operating Procedures (SOPs) and best practices within the clinic.
– Provide general office, receptionist, and clerical support to the assigned location.

Qualifications
– Education: High School Diploma or GED
– Knowledge and Technical Skills:
– Exceptional customer service skills
– Proficiency in MS Office, Outlook, and Excel
– Knowledge of healthcare insurance benefits and coverage is preferred
– Experience in managing and requesting customer payments is preferred

Language Skills
– Proficiency in reading, writing, and speaking English

Physical Demands
– Ability to perform office activities which may include remaining stationary for extended periods (e.g., at a desk), stooping, kneeling, crouching, moving about the office, and communicating with others (both verbal and written). Proficient use of fine motor skills, including hand manipulation and keyboarding is also required.
– Ability to see at close range, distance vision, peripheral vision, depth perception, and the capability to adjust focus.

Work Environment
– The workplace will be consistent with a standard office environment, characterized by a low noise level and minimal extraordinary environmental factors.

Athletico is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This commitment extends to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoffs, recall, transfer, leaves of absence, compensation, and training.

Salaried ranges mentioned are applicable to full-time (40-hour) employees. Additional pay such as incentives, gap pay, overtime, and stipends are subject to specific program rules and may not be available in all locations. Individual base pay is determined by several factors, including primary work location, role complexity, job responsibilities, and relevant experience and skills. Base pay ranges are assessed and typically updated annually. Offers are made within the applicable base pay range at the time of hiring.

Minimum Salary/Wage: USD $15.00/Hr.
Maximum Salary/Wage: USD $23.50/Hr.

Job Posting Date: Fri, 24 Jan 2025 04:25:41 GMT

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