Full/Part-Time Member Service-Planet Fitness
Job Description
Job Title: Full/Part-Time Member Service
Company: Planet Fitness
Location: Medina, OH
Pay: $12 – 16 per hour
AI Pay Analysis: The hourly pay rate of $12 to $16 for a “Full/Part-Time Member Service” role in Medina, OH, is generally considered competitive for entry-level or lower-skilled positions within the customer service sector. According to data from various labor market studies, the standard wage for similar roles in Ohio typically ranges from $12 to $18 per hour, depending on factors like experience, specific job responsibilities, and the company’s size. Given that Medina is a smaller city, local wages may lean toward the lower end of the spectrum, making this offer reasonable. However, it is essential to consider additional factors such as benefits, advancement opportunities, and overall job satisfaction when evaluating the competitiveness of this wage.
Job description:
Benefits:
- Complimentary Black Card Membership
- 40 hours of Paid Time Off (PTO) after one year of full-time employment
- Health, Dental, and Vision insurance options available for full-time employees
- Competitive salary
- Employee discounts
- Flexible scheduling
- Provision of free uniforms
- Opportunities for career advancement
As a Full-Time/Part-Time Member Services Representative, your responsibilities will encompass a range of activities including, but not limited to:
Customer Service/Front Desk Activities:
- Welcome members and guests with exceptional customer service to ensure they feel comfortable and valued.
- Answer telephone inquiries in a friendly manner, assisting callers with a variety of questions.
- Check in members, conduct facility tours, facilitate new membership sign-ups, log amenities, and communicate updates and events to both members and guests.
- Promptly address member questions and concerns in a professional manner.
- Process beverage and merchandise purchases through the point-of-sale (POS) system.
- Utilize the POS system to manage new memberships, address changes, and inquiries regarding billing or payment.
Club Cleanliness and Maintenance:
- Maintain a clean and orderly front desk area and lobby, going above and beyond in cleanliness efforts.
- Perform routine facility cleaning and upkeep tasks, including mopping spills around equipment, trash removal, window and mirror cleaning, and re-racking weights.
- Conduct daily cleaning of assigned equipment zones.
- Ensure regular cleaning and stocking of restrooms and wet areas.
Qualifications:
- Preferred 6-12 months of customer service experience; high school diploma or GED equivalent required.
- Must be 18 years of age or older.
- Possess above-average computer proficiency with a strong attention to detail.
- Punctuality and reliability are essential.
- Exemplary customer service skills, with the ability to engage positively and professionally with members and co-workers, consistently exceeding expectations.
Physical Demands/Requirements:
- Must be capable of continuous standing and/or walking throughout the shift.
- Engage in constant interactions with members both in person and over the phone.
- Ability to lift up to 75 lbs is required.
- Daily exposure to cleaning chemicals (pH-balanced solutions) is expected.
Why you should join the Planet Fitness team:
- At Planet Fitness, our mission is to foster a healthier planet. As a team member, you play a vital role in transforming lives daily.
- Join a dynamic group of talented individuals who work hard and enjoy each other’s company!
- Medical insurance available with an 80/20 split for full-time employees.
- Dental and Vision insurance options available.
- Receive 40 hours of Paid Time Off (PTO) and 24 hours of Sick Time after one year of full-time service.
- Enjoy a complimentary Black Card Membership.
- Benefit from flexible scheduling options.
- Training and uniforms will be provided, along with continuous paid training opportunities.
- Opportunities for advancement are available.
Job Posting Date: Thu, 07 Nov 2024 01:40:38 GMT
Apply now!
