Full-time Operations Specialists-Shelter Association of Washtenaw County

Job Description

Job Title: Full-time Operations Specialists

Company: Shelter Association of Washtenaw County

Location: Ann Arbor, MI

Pay: $18.5 – 19.5 per hour

AI Pay Analysis: The hourly rate of $18.50 to $19.50 for a Full-time Operations Specialist in Ann Arbor, MI, is somewhat below the national average for similar roles, which typically ranges from $20 to $25 per hour depending on experience and industry. While the cost of living in Ann Arbor is relatively moderate compared to larger metropolitan areas, this rate may not adequately reflect the skills and responsibilities required for operations specialists, whose roles often demand strong organizational, analytical, and problem-solving skills. Therefore, while the pay might appeal to entry-level candidates, it may be considered non-competitive for more experienced professionals or those seeking equitable compensation in the industry.

Job description:
The Shelter Association of Washtenaw County is dedicated to fostering a diverse environment and proudly serves as an equal opportunity employer. We ensure that all qualified applicants are given fair consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

About Us:
In the United States, eight million individuals are just one paycheck away from homelessness. Currently, in Washtenaw County, approximately 5,000 individuals are experiencing homelessness. Established in 1982, the Shelter Association of Washtenaw County (SAWC) is the leading provider of services and emergency shelter for individuals in the region. Located at the Robert J. Delonis Center in downtown Ann Arbor, SAWC serves a diverse population grappling with homelessness, including first-time homeless individuals, veterans, survivors of domestic violence, and those facing substance abuse and mental health challenges. Our core programs include Residential Emergency Shelter, Non-Residential Services, Shelter Diversion, Critical-Time Intervention, and Warming Shelter, collectively assisting nearly 1,500 individuals annually.

Mission:
Our mission is to end homelessness, one person at a time.

Position Profile:
The successful candidate will serve as an integral member of the Shelter Operations Team, responsible for the effective management of shelter operations during assigned shifts. Key responsibilities include ensuring the safety of all guests and executing duties in alignment with the overarching mission of the Shelter Association of Washtenaw County.

The salary for this position ranges from $18.50 per hour to $19.50 per hour, contingent upon length of service and the specific role applied for. We currently have three full-time positions available. The Shelter Association of Washtenaw County offers a comprehensive benefits package, including medical, dental, and vision insurance with minimal deductibles; 403(b) retirement matching; a flexible spending account; generous paid time off; disability and life insurance; and a flexible work schedule.

Available shifts for these positions include:
– Sunday-Thursday front desk PM (2:00 PM – 10:30 PM)
– Sunday-Thursday 3rd floor midnights (11:45 PM – 8:15 AM)
– Sunday-Thursday midnight support (11:45 PM – 8:15 AM)

General Responsibilities:
1. Demonstrate commitment to SAWC’s mission of ending homelessness.
2. Engage with clients in a respectful, non-judgmental manner, adhering to the NASW Code of Ethics.
3. Oversee operations on various shelter floors during assigned shifts.
4. Become familiar with and implement all SAWC policies and procedures.
5. Ensure proper check-in procedures for all current clients.
6. Provide empathetic, confidential listening and general assistance to clients.
7. Document client information and activities in HMIS and staff notes in a professional manner.
8. Perform light cleaning duties within the facility and assist with the ordering of supplies.
9. Welcome and orient new clients regarding floor rules and responsibilities associated with congregate living.
10. Communicate effectively with management regarding client leaves of absence, late arrivals, and other policy-related inquiries.
11. Be prepared to work holidays as needed.
12. Arrive on time for scheduled shifts and accurately document hours worked.
13. Undertake additional duties as assigned.

Qualifications:
Candidates should possess an Associate’s Degree, professional certification, or equivalent experience. Prior experience in related fields is preferred. Knowledge of housing, mental health, substance dependency, and poverty-related issues is advantageous. Experience in social work, social services, or human services is also beneficial.

Successful candidates must demonstrate the following qualities:
– Reliability and willingness to work holidays as required.
– Ability to assertively engage with others while maintaining a non-aggressive approach.
– Capacity to function collaboratively as part of a team.
– Good judgment in decision-making processes.
– A welcoming demeanor coupled with assertiveness.
– Cultural competency, particularly in working with individuals facing serious mental health challenges or substance dependency and those with diverse gender identities and sexual orientations.
– Mindfulness of personal boundaries, ethical obligations, and the primacy of client needs.
– Professionalism and maturity in all actions.

Application Deadline:
Positions will remain open until filled.

Application Process:
Interested candidates are encouraged to visit annarborshelter.org/employment to submit their resume and cover letter. Applications may also be submitted through various job sites. We recommend applying early, as interviews will be conducted on a rolling basis.

Job Posting Date: Sat, 29 Mar 2025 23:01:43 GMT

Apply now!