General Manager-Activate Games

Strongsville, OH
April 22, 2025
Full Time
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Average Pay*: $20 - $30
*average hourly rate for this position in your area
Deadline date:
$31 - $43

Job Description

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Job Title: General Manager

Company: Activate Games

Location: Strongsville, OH

Pay: $65000 – 90000 per year

AI Pay Analysis: The hourly rate translating to an annual salary of $65,000 to $90,000 for a General Manager position in Strongsville, OH, is generally competitive and aligns with industry standards for similar roles in the region. According to various salary surveys and job postings, the average salary for General Managers in Ohio typically ranges from approximately $70,000 to $100,000, depending on the specific industry, company size, and the individual’s experience. Considering Strongsville’s cost of living and the dynamic nature of management roles, this compensation range appears to be appropriate and attractive for potential candidates in the area, though those with significant experience or in high-demand sectors may command higher salaries.

Job description:

Activate is a comprehensive interactive gaming facility seeking to enhance our team with the addition of a General Manager. The successful candidate will collaborate closely with the Assistant Manager and Game Facilitators, bringing a strong customer service orientation, the ability to thrive both independently and as part of a team, and a passion for technology and gaming.

This is a full-time, permanent position requiring flexible working hours to accommodate the business’s needs, including a mix of days, evenings, and weekends.

Duties and Responsibilities

Business Development

  • Oversee daily operations, ensuring alignment with and communication of company objectives.
  • Assist in the development and execution of initiatives aimed at fostering business growth and implementing these strategies among internal staff.
  • Enhance brand visibility and drive sales through local event participation and targeted marketing campaigns as guided by our marketing department.
  • Engage with customers through email and phone inquiries.
  • Participate in various business-oriented meetings, including continuous training and skill development related to company initiatives.
  • Manage operational budgets, including labor and inventory costs.

Customer Relations

  • Facilitate customer check-ins and payment processes, coaching team members to deliver exceptional customer service.
  • Schedule shifts to maximize meaningful customer interactions throughout their gaming experience.
  • Create a positive and lasting impression on customers through an energetic and engaging attitude.
  • Maintain a high priority on customer satisfaction and ensure it remains a central focus.
  • Proactively greet and engage with all customers.
  • Collect and communicate customer feedback for process improvement.

Staff Relations

  • Schedule duties as necessary to ensure adequate staffing during peak periods.
  • Lead recruitment efforts to build a talent pipeline conducive to business development across all roles.
  • Supervise employees, providing both formal and informal coaching.
  • Develop personalized improvement plans for team members.
  • Participate in the training and evaluation of both new and existing employees.
  • Coordinate training sessions and performance evaluations to enhance employee development.

Maintenance Duties

  • Ensure that gaming facilities operate at optimal efficiency.
  • Conduct regular inspections of the front desk and gaming areas.
  • Complete weekly and monthly checklists to maintain appropriate inventory levels.
  • Communicate maintenance and operational needs to the relevant departments.
  • Execute daily cleaning and maintenance tasks in accordance with company standards.
  • Manage and oversee all facilitating activities within the front desk and gaming environments.

For additional information, please visit our website. Activate America LLC. is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, marital status, genetic information, age, disability, or veteran status, in accordance with applicable federal, state, and local laws governing nondiscrimination in employment. This commitment extends to all aspects of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Job Posting Date: Sun, 20 Apr 2025 03:52:00 GMT

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