General Manager – Glass City Center-GardaWorld

Job Description

Job Title: General Manager – Glass City Center

Company: GardaWorld

Location: Toledo, OH

Pay: $70000 – 75000 per year

AI Pay Analysis: The hourly rate of $70,000 to $75,000 per year for the role of “General Manager – Glass City Center” in Toledo, OH translates to approximately $33.65 to $36.06 per hour. This compensation is generally competitive for a management position in the region, particularly within the context of venues or facilities of a similar scale and impact, which often range from $60,000 to $90,000 annually depending on factors like size, industry, and specific responsibilities. Additionally, considering the cost of living in Toledo, which is lower than the national average, this salary range appears to align with industry standards, making it an attractive offering for potential candidates.

Job description:

Join Our Team as a General Manager!

Why Work for BEST Crowd Management?
Since its inception in 2009, BEST Crowd Management has experienced remarkable growth, evolving from a single account to the largest event services provider in the United States. We are proud to collaborate with esteemed clients in the realms of professional sports and entertainment, rejuvenating venues while efficiently managing everything from front-of-house staff to comprehensive security operations. Our mission is to create unforgettable guest experiences rooted in safety, respect, positive energy, and detailed preparation. With our presence in 34 markets, we foster a dynamic and supportive environment where your expertise can truly flourish. Become a vital part of a team that prioritizes professionalism, responsiveness, and the ability to navigate unique event challenges while upholding a boutique business philosophy.

About the Role:
We are seeking a dynamic General Manager to lead and coordinate activities at Glass City Center in the Toledo, OH market. In this crucial role, you will be tasked with optimizing operational efficiency, enhancing economic operations, and driving profitability through effective management and the coaching of the operations team.

Compensation: $70,000 – $75,000 / year
Work Location: Toledo, OH
Benefits: Medical, Dental, Vision, 401(k), Employee Assistance Program, Paid Time Off

Key Responsibilities:

• Operations Management: Oversee all operational aspects, including planning, business qualification, event review, and profitability, while ensuring customer satisfaction across all accounts.
• Strategy Development: Implement targeted strategies to elevate execution while adding value in a cost-effective manner.
• Communication: Establish and convey clear goals to the operations team and the broader organization, maintaining accurate records for internal and external reporting purposes.
• Contract Execution: Manage all facets of contract execution, encompassing cost estimation, labor supervision, scheduling, invoicing, and collections.
• Customer Engagement: Engage regularly with clients to address their needs, actively seeking feedback to enhance satisfaction.
• Team Leadership: Mentor, coach, and develop team members by planning, assigning, and directing work while recruiting and training new personnel as needed.
• Travel: Anticipate up to 25% travel as part of the role.
• Additional Duties: Undertake any other responsibilities as requested or required.

Skills and Competencies:

• Management Skills: Demonstrated ability to effectively manage and oversee operations.
• Customer Focus: Strong commitment to fulfilling the needs of both internal and external customers.
• Communication: Exceptional oral and written communication skills.
• Leadership: Capability to serve as a role model, guide, and mentor within the Operations Department, demonstrating strong facilitation and team leadership skills.
• Initiative: Proactive in pursuing new project opportunities.
• Adaptability: Able to respond effectively to changes in situations or information.
• Responsiveness & Professionalism: Maintain high levels of management responsiveness and professionalism.
• Customer Service: Skilled in building and sustaining a customer service-oriented team, including security personnel.
• Problem-Solving: Capable of swiftly resolving issues and devising creative solutions tailored to the venue’s unique needs.
• Performance Under Pressure: Maintain outstanding performance standards in high-pressure situations.

Qualifications:

• Education: Bachelor’s degree in a related field or equivalent experience.
• Experience: A minimum of three years in operations, service, field, or project management, preferably in event staffing, security, sports management, or athletics.
• Background Check: Must be able to pass a background check.

Physical and Mental Demands:
The preferred candidate must possess the ability to sit, stand, walk, talk, and hear, and may occasionally be required to climb, stoop, bend, or reach above shoulder height. The role may involve working in confined spaces and various outdoor weather conditions, alongside occasional lifting, pushing, or pulling of up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Working Environment:
This position is primarily office-based with frequent obligations to work at or attend scheduled outdoor events. Reasonable accommodations are available for individuals with disabilities.

Join our team and guide us towards new heights of operational efficiency and customer satisfaction! Apply today!

BEST Crowd Management is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, veteran status, or disability, in accordance with applicable federal laws and state and local nondiscrimination laws. This policy encompasses all employment terms and conditions, including hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. BEST Crowd Management does not honor requests for employee assignments based on sex or any classification protected by law unless such requests are based on a bona fide occupational qualification for that position.

Job Posting Date: Sat, 04 Jan 2025 05:11:39 GMT

Apply now!