General Manager-Goldfish Swim School

Rochester, MI
March 14, 2025
Full Time
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Average Pay*: $20 - $30
*average hourly rate for this position in your area
Deadline date:
$31 - $41

Job Description

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Job Title: General Manager

Company: Goldfish Swim School

Location: Rochester, MI

Pay: $65000 – 85000 per year

AI Pay Analysis: The hourly rate translating to an annual salary of $65,000 to $85,000 for a General Manager position in Rochester, MI, appears to be competitive based on industry standards and local economic factors. According to salary data, the average salary for General Managers can vary widely, typically ranging from $70,000 to $120,000 depending on the industry, the size of the company, and the candidate’s experience. In the Rochester area, which has a diverse economy and proximity to automotive and manufacturing sectors, the offered salary aligns well with the lower to mid-range of the average for similar roles, suggesting that it could attract qualified candidates while remaining budget-friendly for employers. Overall, this compensation seems reasonable, although further consideration of specific industry dynamics and company benchmarks would provide a more nuanced picture.

Job description:

Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off
  • Training and development

Summary: The General Manager is responsible for overseeing the quality and success of daily operations at Goldfish Swim School. This includes managing staffing, pool operations, cash management, customer service, retail and vending activities, private party operations, and employee engagement initiatives. The General Manager will demonstrate a strong ability to achieve financial targets as outlined in the annual budget by motivating, leading, and supervising a dedicated team of employees.

Duties and Responsibilities:

Administration/Organization

  • Exhibit strong organizational skills and effectively manage multiple responsibilities simultaneously.
  • Direct and control daily operations to ensure compliance with GSS standard operating procedures.
  • Communicate and implement company policies and procedures to GSS employees.
  • Manage the staff to ensure high productivity, excellent performance, and elevated employee satisfaction.
  • Responsible for the training, recruitment, and hiring of top-quality staff.

Leadership/Motivation

  • Serve as a role model for employees.
  • Communicate effectively by conducting weekly meetings with the management team.
  • Oversee, support, and develop a staff of 30-60 employees.
  • Initiate and manage workplace employee engagement activities, enhancing overall employee satisfaction.

Sales and Revenue Management

  • Demonstrate the ability to lead, motivate, and manage the sales team effectively.
  • Achieve specified sales and enrollment targets.
  • Drive desired revenue goals through an actively engaged team.
  • Ensure front desk sales staff possess comprehensive knowledge of our premier swim lesson offerings.

Financial

  • Exhibit a strong understanding of budgeting and income statements.
  • Establish controls for expenses and procurement of supplies.
  • Maintain expenses at or below budget levels.
  • Articulate variances in revenue, sales, and expenses compared to budget expectations.
  • Provide guidance for retail and vending departments to achieve an optimal mix of products and pricing.
  • Schedule staff and manage payroll efficiently.

Safety

  • Direct and oversee the implementation of the Emergency Action Plan (EAP) and all safety procedures related to the GSS facility; ensure all staff are trained on the EAP.
  • Maintain current certifications and stay informed on developments in aquatics and management.
  • Acquire a high level of knowledge and experience in GSS pool operations to maintain a safe and sanitary swimming environment.

Operations

  • Train and oversee all staff to ensure adherence to GSS standard operating procedures.
  • Address personnel-related challenges by following established company procedures and documentation.
  • Collaborate with Deck Supervisors on matters concerning class scheduling, student progress, customer service, and employee performance and training.
  • Attain proficiency in scheduling software to facilitate bookings, class scheduling, reporting, and administrative functions.

Customer Service

  • Foster a professional and welcoming atmosphere that enhances the quality of service and care provided to GSS families.
  • Monitor Net Promoter Score (NPS) for service quality assessment.

Measurement Standards

  • Successfully manage all financial budgetary goals.
  • Focus on membership retention strategies.
  • Ensure timely completion of assigned tasks and projects.
  • Adhere to all policies and procedures outlined in the employee handbook.

This role requires on-site work at the Staten Island location.
Availability to work weekends and weeknights is essential.

Job Posting Date: Mon, 10 Mar 2025 07:45:44 GMT

Apply now!

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