General Manager – Hilton Garden Inn EBL-Suburban Inns

Job Description

Job Title: General Manager – Hilton Garden Inn EBL

Company: Suburban Inns

Location: Grand Rapids, MI

Pay: $65000 per year

AI Pay Analysis: An annual salary of $65,000 for a “General Manager” position at a Hilton Garden Inn in Grand Rapids, MI, translates to an hourly rate of approximately $31.25. While this rate may seem competitive for a lower-tier management position, it is below the average salary for general managers in the hospitality sector, which typically ranges from $75,000 to $100,000 annually, depending on the hotel’s size and location. In Grand Rapids, the cost of living is relatively moderate, but given the responsibilities associated with a general manager role—overseeing operations, staff management, customer satisfaction, and financial performance—this rate may not adequately compensate for the experience and expertise required. Therefore, while it could be attractive for entry-level candidates or those transitioning into management roles, it does not align with the higher industry standards for experienced general managers.

Job description:

The Hilton Garden Inn offers a vibrant and fast-paced work environment, filled with numerous opportunities for career advancement. We invite you to join the premier team in the Hospitality Industry!

General Manager:

• FULL TIME
• Starting Salary: $65K annually, dependent on experience, negotiable.

As the General Manager, you will oversee all operational facets of the property, including providing leadership and management while ensuring accountability among Team Members. Your role is pivotal in exceeding guest expectations in alignment with government regulations, Suburban Inns policies, and brand standards.

Benefits Include:

• Discounts on hotel and restaurant services.
• Earned Paid Time Off for all Team Members.
• Comprehensive insurance options (health, vision, dental, life) for full-time Team Members.
• Flexible scheduling.
• Holiday pay.
• Eight hours of paid volunteer time each year.
• Opportunities for advancement and professional development.
• Monetary recognition and referral programs.
• 100% paid maternity/paternity or adoption leave for eligible individuals under the FMLA.
• Access to the Employee Assistance Program (EAP) through Pine Rest, including three free counseling visits, an online resource library, and consultations for legal, financial, and elder care.

Essential Functions:

• Welcome all guests with a friendly and positive demeanor, engaging them in meaningful interactions to ensure they feel valued and appreciated.
• Implement and administer general policies set forth by Company Officers in collaboration with Human Resources.
• Plan, develop, and approve specific operational policies and programs, aligning them with broader company policies.
• Develop and maintain an effective organizational structure, initiating improvements as needed.
• Establish personnel policies and oversee training and professional development initiatives.
• Attend industry conferences, workshops, and meetings to stay informed about developments in the field.
• Coordinate the development of operating budgets, monitor monthly financial statements, and take corrective action as necessary.
• Ensure compliance with all applicable local, state, and federal laws in property operations.
• Oversee the maintenance and care of the property’s physical assets and facilities.
• Manage purchasing policies and procedures for the property, including approval and compliance reviews.
• Control cash flow and implement safeguards for funds management.
• Collaborate with department heads and Human Resources regarding personnel matters, including compensation and performance evaluations.
• Engage in community activities to enhance the property’s prestige and fulfill its public obligations.
• Act as a liaison between management staff and Company Officers.
• Develop and disseminate a management philosophy to guide employees toward optimal operational results, high morale, and guest satisfaction.
• Prepare reports and materials for executive use.
• Establish and monitor workloads, work methods, and performance standards.
• Maintain relationships with local police, fire, and governmental agencies.
• Oversee purchasing, receiving, and control of all products, supplies, and equipment.
• Ensure compliance with cleanliness and sanitation standards in accordance with local health regulations and brand guidelines.
• Promptly address emergencies, including fires, accidents, and security breaches.
• Foster a culture of safety and security throughout the property through effective training and inspection.
• Lead departmental meetings and conduct property-wide personnel meetings.
• Collaborate closely with vendors, outside contractors, and service providers.
• Uphold Team Member accountability to employment standards and job performance expectations as dictated by Suburban Inns’ core values.
• Facilitate communication and maintain unity among all property departments and other properties.
• Rotate Manager on Duty shifts during weekends.
• Conduct daily property walk-arounds and address any issues encountered.
• Adhere to all Suburban Inns processes and maintain consistent attendance records.
• Undertake special projects as requested by Company Officers.

Position Requirements:

• Minimum Knowledge: Ability to interpret information and perform basic arithmetic functions, with a focus on communication skills.
• Formal Education and Job-Related Experience: A bachelor’s degree or equivalent related experience is required. A minimum of two years’ experience as an Assistant General Manager is preferred.
• License, Training, and/or Certification: Completion of General Manager training through the brand, alongside strong interpersonal and communication skills. A valid driver’s license with an excellent driving record is essential.
• Work Schedule: Flexibility is required, as the schedule may include day, evening, night, holiday, and weekend assignments based on business needs.
• Required Travel: The position may necessitate travel to other Suburban Inns properties, client locations, or off-site meetings, potentially requiring overnight stays.

Uniform and Appearance Guidelines:

• Uniform: Professional attire according to Suburban Inns standards.
• Appearance: Hair should be well-groomed. Facial piercings and tattoos visible outside a uniform must receive management approval. Tattoos deemed offensive based on protected characteristics must remain covered. This policy will be enforced by the supervising position, with oversight from the Vice President of Operations.

As a dynamic organization in a rapidly evolving industry, the responsibilities associated with this position may change as business demands dictate, and the incumbent may be expected to perform additional or different tasks not outlined above.

Job Posting Date: Thu, 16 Jan 2025 02:02:26 GMT

Apply now!