General Manager-Merri Bowl

Job Description

Job Title: General Manager

Company: Merri Bowl

Location: Livonia, MI

Pay: $80000 per year

AI Pay Analysis: An annual salary of $80,000 for a General Manager in Livonia, MI, translates to an hourly rate of approximately $38.46. This rate is relatively competitive but may be considered on the lower end depending on the industry and company size. In the Midwest, General Managers typically earn between $75,000 and $120,000 annually, depending on factors such as the specific sector, company revenue, and the individual’s level of experience. For instance, industries like manufacturing or logistics may offer higher compensation due to greater responsibilities and market demands. Therefore, while $80,000 is a viable salary for some contexts, it might be below market expectations in sectors that require extensive managerial expertise or involve higher operational challenges.

Job description:

Imagine your ideal job—one enriched with bowling, arcade games, vibrant parties, and delectable food. As a General Manager, you will play a pivotal role in transforming this vision into reality for the guests at your center, while enjoying the process. This is an active position that requires you to be on your feet, manage multiple team members, and engage in real-time problem-solving.

Our General Managers are responsible for overseeing every aspect of center operations, encompassing entertainment, food and beverage sales, and the maintenance of the property and its equipment. A vital component of this role involves fostering an outstanding team environment, enabling all staff members to consistently deliver high performance. This is far from a conventional job—it’s an exciting experience that stands apart.

Essential Duties:

Generate and Monitor Center Revenue

• Develop financial operational plans and budgets, monitoring performance to achieve your center’s financial objectives, including boosting food and beverage sales. Manage and control labor costs and other expenses.

Be an Operational Pro

• Lead daily operations, including scheduling, planning, and organizing, while maintaining effective communication with your team.

Train Your Team

• Supervise and conduct regular training sessions for all staff members to ensure proficiency in guest service, food and beverage operations, loss prevention, and adherence to company operating standards. Oversee direct reports, including Assistant General Managers, Facility Managers, Kitchen Managers, and Event Managers.

Review Center Performance

• Efficiently manage multiple departments and hold regular meetings with your management team to assess performance and provide guidance. Review profit and loss statements weekly and monthly, adjusting your action plan accordingly.

Rally the Troops

• Foster high morale among your team and address any center-level HR or loss prevention issues promptly.

Make Guests Priority #1

• Strive to achieve and sustain overall guest service goals, ensuring that customer complaints are resolved effectively, resulting in complete guest satisfaction.

Drive Food and Beverage Sales

• Oversee and expand your center’s Food and Beverage program, ensuring the highest quality standards and exceptional guest satisfaction in dining offerings. Provide ongoing training and supervision to guarantee consistent execution of corporate initiatives and standards, while promoting a thriving sales culture.

Remain Flexible

• Be prepared to work varying shifts, including weekends and holidays, as well as extended hours as required by your center.

Who You Are
As a General Manager, you possess a customer service-oriented mindset, thriving in a fast-paced environment. You are highly attentive to the guest experience, accountable for your performance as well as that of your team, and collaborative across all levels. You excel as a problem-solver and troubleshooter and bring several years of full-service restaurant management experience to the role.

Desired Skills:

• Over 5 years of management experience in full-service kitchens, bars, restaurants, or food service operations
• Bachelor’s Degree
• Basic business math and accounting skills coupled with strong analytical and decision-making abilities
• Proven team player
• Exceptional capability as a "People Developer"
• Strong customer service aptitude
• Familiarity with POS register systems
• Excellent communication skills

Work Environment/Physical Demands:

• This position requires movement—walking, bending, standing for extended periods, and occasionally lifting objects with assistance.

About Us:
Lucky Strike Entertainment, previously known as Bowlero Corp, stands as one of the leading location-based entertainment platforms globally. With over 360 locations across North America, we offer engaging experiences in bowling, amusements, water parks, and family entertainment centers. Additionally, we own the Professional Bowlers Association, a major league for bowling with millions of fans worldwide. For more information about Lucky Strike Entertainment, please visit our website.

The pay rate for this position is $80,000, and we offer performance-based incentives alongside a competitive total rewards package that includes healthcare coverage and a variety of additional benefits. Please note that incentives and benefit packages may vary by position; further details regarding benefits can be provided upon inquiry.

Job Posting Date: Fri, 28 Mar 2025 02:09:44 GMT

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