General Manager – Part Time-Landing

Job Description

Job Title: General Manager – Part Time

Company: Landing

Location: Detroit, MI

Pay: $20 – 23 per hour

AI Pay Analysis: The hourly rate of $20 to $23 for a part-time General Manager role in Detroit, MI, is generally below the industry standard for this position, which typically ranges from $25 to $40 per hour, depending on experience and specific responsibilities. While part-time roles may offer lower rates compared to full-time positions, the compensation in this case may not adequately reflect the level of expertise and leadership typically expected from a General Manager. Additionally, considering the cost of living in Detroit and the statewide wage trends, this compensation may be perceived as less competitive compared to similar roles in other regions, potentially impacting the ability to attract qualified candidates.

Job description:
About the Role:
We are seeking an Area General Manager to join our team at Landing. In this pivotal role, you will be a key member of our Field Operations team, responsible for driving success in the Detroit market. Your ownership of both significant decisions and meticulous details will be essential in delivering an exceptional member experience within your area.

About the Team:
The Field Operations team is dedicated to supporting our members and properties, collaborating closely with our host, installation, and property success teams, all based at our Birmingham, AL headquarters. Together, we strive to create a remarkable experience for our members in the Detroit market. General Managers report to Regional Managers and play a vital role in achieving Landing’s success.

What You’ll Do:
– Manage short-term reservations while coordinating with booking platforms (e.g., Airbnb, Booking.com) to optimize occupancy and revenue.
– Cultivate and maintain robust relationships with booking platform representatives and property partners to ensure seamless communication and prompt issue resolution.
– Oversee the complete reservation process, serving as the primary point of contact to enhance guest satisfaction throughout their stay.
– Efficiently handle guest inquiries, support requests, and ticket resolutions across multiple communication channels.
– Form strategic partnerships with and oversee property housekeeping teams.
– Evaluate property and home conditions to ensure that inventory meets Landing’s high standards.
– Monitor market metrics and manage member support tickets through all communication channels.
– Act as a liaison with property management teams to swiftly resolve maintenance requests, address member concerns, and facilitate new leases.
– Simultaneously manage multiple daily tasks while developing processes for future improvements.
– Assess market performance against key performance indicators, including Net Promoter Score, Customer Satisfaction Survey, Cleaning Quality, and Market Growth.
– Prepare and present weekly market performance reports to Field Operations leadership.

What You Need:
– This position requires you to be based in the market.
– A minimum of 1 year of property management experience is essential.
– A strategic mindset: you excel at seeing the big picture without neglecting intricate details and thrive at building from the ground up.
– Exceptional interpersonal skills, enabling you to build credibility at all organizational levels.
– A strong passion for customer experience and satisfaction.
– The ability to excel in rapidly growing and evolving startup environments.
– Experience utilizing data and metrics to drive improvements.
– Strong organizational skills and leadership qualities, characterized by a proactive and communicative ownership style.
– Capability to gain the trust of leadership, work independently, and achieve results with minimal oversight.
– A hands-on approach to problem-solving and achieving operational goals.

Benefits & Perks:
At Landing, we are committed to fostering an environment that encourages both personal and professional growth. We offer a competitive benefits package, including:
– Hourly pay ranging from $20-$23, with a guarantee of 30 hours per week
– Comprehensive benefits including Medical, Dental, Vision, Life and AD&D, Disability, Mental Health, Pet Insurance, Commuter benefits, and FSA or HSA options
– A 401(k) plan along with access to ImmediatePay
– A generous PTO policy for your relaxation and rejuvenation
– Opportunities for career advancement as we wish to grow alongside you
– Employee perks for temporary or indefinite stays when you choose to live with Landing

Landing is an equal opportunity employer and welcomes applications from individuals of all backgrounds, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.

Job Posting Date: Thu, 27 Mar 2025 07:28:18 GMT

Apply now!