General Manager Security – Events-Whelan Security

Job Description

Job Title: General Manager Security – Events

Company: Whelan Security

Location: Columbus, OH

Pay: $65000 – 75000 per year

AI Pay Analysis: The hourly rate for the “General Manager Security – Events” role, translating to an annual salary of approximately $65,000 to $75,000, appears to be somewhat competitive for the Columbus, OH market, especially given the specific demands and responsibilities typically associated with security management in events. Based on industry standards, salaries for general managers in security roles can vary widely depending on factors such as the size and scope of events, level of experience, and the particular organizational context. In larger markets or for more complex events, salaries can exceed this range significantly, but for Columbus, this compensation might be aligned with mid-level positions. As such, while this salary is generally in the ballpark for similar roles, candidates with extensive experience or specialized skills may expect higher compensation.

Job description:

Join Our Team as a Security General Manager!

Why Work for BEST Crowd Management?
Since our inception in 2009, BEST Crowd Management has rapidly grown from a single account to the largest event provider in the United States, collaborating with prestigious clients in professional sports and entertainment. We enhance venues with our comprehensive management of front-of-house staff and security operations. Our mission is to create unforgettable guest experiences by prioritizing safety, respect, positive energy, and meticulous preparation. With operations spanning 34 markets, we offer a dynamic and supportive environment where your expertise can truly shine. Join us and become part of a team that values professionalism, responsiveness, and the ability to navigate unique event challenges, all while maintaining a boutique business ethos.

About the Role:
We are seeking a motivated Security General Manager with prior event management experience to lead and coordinate activities within our organization, specifically for venues in the Columbus, OH market. Your key objective will be to optimize operational efficiency, drive economic performance, and maximize profitability through effective management and coaching of the operations team.

Compensation: $65,000 – $75,000 per year
Work Location: Columbus, OH
Benefits: Comprehensive medical, dental, and vision coverage, 401(k), Employee Assistance Program, and Paid Time Off

Key Responsibilities:

• Operations Security Management: Oversee all operational facets, including planning, business qualification, event assessment, and profitability metrics while ensuring customer satisfaction across all accounts.
• Strategy Development: Formulate and implement strategies to enhance operations and provide value in a cost-effective manner.
• Communication: Establish and communicate clear objectives to the operations team and the broader organization, while maintaining accurate records for both internal and external reporting.
• Contract Execution: Manage all aspects of contract execution, encompassing cost estimation, labor supervision, scheduling, invoicing, and collections.
• Customer Engagement: Engage regularly with clients to ensure their needs are met and actively seek feedback for continuous improvement in satisfaction.
• Team Leadership: Mentor, coach, and develop team members, ensuring effective planning, assignment, and direction of work. Facilitate recruitment and training of new staff as necessary.
• Travel Requirements: Flexibility for up to 25% travel is necessary.
• Additional Duties: Perform any other responsibilities as requested or required.

Skills and Competencies:

• Management Skills: Demonstrated experience in managing and overseeing operations efficiently.
• Customer Focus: A strong commitment to fulfilling the needs of both internal and external customers.
• Communication Skills: Exceptional oral and written communication abilities.
• Leadership: Ability to lead by example, guiding and mentoring within the Operations Department while fostering strong team dynamics.
• Initiative: Proactively identify new project opportunities.
• Adaptability: Effectively respond to changing situations and information.
• Responsiveness & Professionalism: Exhibit professional management and responsiveness at all times.
• Customer Service Orientation: Ability to cultivate and maintain a customer service-focused staff, including security personnel.
• Problem-Solving Skills: Proven ability to address issues promptly and develop tailored, creative solutions for venue-specific needs.
• Performance Under Pressure: Maintain high performance standards in critical and high-pressure situations.

Qualifications:

• Education: Bachelor’s degree in a relevant field or equivalent experience.
• Experience: A minimum of three years’ experience in operations, service delivery, field, or project management, ideally within event staffing, security, sports management, or athletics.
• Background Check: Must be capable of passing a background check.

Physical and Mental Demands:
Candidates should be able to sit, stand, walk, talk, and hear, with occasional requirements to climb, stoop, bend, or reach overhead. Responsibilities may involve working in confined spaces and various outdoor weather conditions. Must be able to lift, push, or pull up to 25 pounds and possess specific visual abilities including close, distant, and color vision, peripheral vision, depth perception, and ability to adjust focus.

Working Environment:
This role is predominantly office-based with frequent requirements to work at or attend scheduled events in outdoor environments. Reasonable accommodations will be made for individuals with disabilities.

Join our team and help elevate our standards of efficiency and customer satisfaction! Apply today!

At BEST Crowd Management, we are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, veteran status, or disability, in accordance with applicable federal laws, as well as state and local nondiscrimination laws. This policy applies to all employment terms and conditions, including hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. We will not honor requests for assignments based on sex or any other classification protected by law unless supported by a bona fide occupational qualification for that assignment.

Job Posting Date: Tue, 01 Apr 2025 23:32:22 GMT

Apply now!