General Manager – St. Ignace-Kewadin Casinos

Saint Ignace, MI
March 24, 2025
Full Time
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Average Pay*: $28 - $36
*average hourly rate for this position in your area
Deadline date:
$36 - $36

Job Description

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Job Title: General Manager – St. Ignace

Company: Kewadin Casinos

Location: Saint Ignace, MI

Pay: $74.85 per hour

AI Pay Analysis: An hourly rate of $74.85 for a General Manager position in St. Ignace, MI, is generally competitive and appears to align well with industry standards, particularly for management roles in localities with a cost of living that is often lower than national averages. Typically, general managers’ salaries vary widely based on factors such as industry, company size, and regional demand; however, they often range from $60 to over $100 per hour depending on these variables. Given the responsibilities that typically accompany a general management position—such as overseeing operations, staffing, and budgets—this rate is likely attractive in the context of the region, especially considering the overall economic profile of Michigan.

Job description:

POSITION SUMMARY:
Under the leadership of the Chief Executive Officer, the General Manager is responsible for overseeing and optimizing the efficient and profitable operations of Kewadin Casino and Hotel. This role entails delivering exceptional, courteous, and professional customer service to all patrons and stakeholders, consistently striving to exceed their expectations.

ESSENTIAL FUNCTIONS: (includes, but is not limited to, the following)

  • Directly manage and oversee all operational activities associated with the casino and hotel.
  • Ensure compliance with company policies, procedures, and both Tribal and Federal regulations in all business activities.
  • Develop budgets and assist in the review and assessment of departmental budgets for the facility.
  • Stay attuned to industry standards and competitive trends, adapting Kewadin’s strategies as necessary.
  • Cultivate a team-oriented environment by leading and promoting team-building initiatives.
  • Engage in the training and development of staff, employing coaching and mentoring techniques.
  • Analyze the profitability of various revenue departments and cost centers to enhance operational efficiency.
  • Evaluate gaming data (including Slots, Tables, Keno, Bingo, and Pull Tabs) to make informed adjustments that positively impact play and hold.
  • Ensure adherence to quality customer service standards among team members.
  • Review and approve all personnel employment and purchasing requisitions.

OTHER RESPONSIBILITIES: (includes, but is not limited to, the following)

  • Gain familiarity with the roles of department heads to provide support as needed.
  • Attend mandatory training sessions as assigned.
  • Undertake other job-related duties as assigned.

CONTACTS:
Regular interactions with immediate peers, colleagues across departments, supervisors, departmental managers, executives, the Board of Directors, customers, and external vendors/service providers.

PHYSICAL REQUIREMENTS:
The position entails light physical activity, including lifting up to 20 pounds and frequently carrying up to 10 pounds. Key physical factors include continuous use of hearing, near vision, and typing, alongside frequent walking, standing, kneeling, twisting, bending, lifting, sitting, and occasional pushing/pulling. Working conditions may involve regular exposure to air quality variances, as well as occasional exposure to weather and noise. The general office environment includes potential hazards from prolonged computer use and occasional exposure to insecticides/pesticides.

REQUIREMENTS:
Education: A bachelor’s degree in business or a related field is preferred.
Experience: A minimum of 10 years of proven and successful senior management experience in casino resort operations at the director level or above.
Certification/License: A criminal background investigation is required in accordance with the rules set forth by the National Indian Gaming Commission. A valid driver’s license is required, along with compliance with the Sault Tribe Insurance Department’s insurability standards and annual driver’s license review.
Knowledge, Skills, and Abilities: A deep understanding of the casino and hospitality industry is essential. Candidates must possess excellent oral and written communication skills, as well as a strong grasp of financial statements and the ability to present financial summaries of casino operations. Competence in project management, strong leadership, task prioritization, and effective communication with a diverse audience are critical. Proficiency in computer programs, including Microsoft Office and casino database systems, is preferred. The ability to analyze, investigate, resolve issues, and recommend improvements is necessary. Establishing effective working relationships with supervisory personnel, coworkers, subordinates, and the general public is crucial. The ability to work under pressure and resolve challenging situations, along with flexibility to work various shifts, including nights, weekends, and holidays, is required. Confidentiality must be maintained. Preference may be given to Native American candidates.

Job Posting Date: Fri, 07 Mar 2025 23:52:14 GMT

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