General Office Assistant 5-E7 (Escanaba Customer Service Center)-State of Michigan

Job Description

Job Title: General Office Assistant 5-E7 (Escanaba Customer Service Center)

Company: State of Michigan

Location: Gladstone, MI

Pay: $19.76 – 27.97 per hour

AI Pay Analysis: The hourly rate of $19.76 to $27.97 for the “General Office Assistant 5-E7 (Escanaba Customer Service Center)” role in Gladstone, MI, appears to be competitive, particularly within the context of the local job market and the cost of living. According to various salary data sources, office assistant positions in Michigan generally range from $15 to $25 per hour, depending on experience and specific duties. Given that the upper end of this range exceeds the average while the lower end is somewhat above the minimum wage, this rate suggests that the position offers a fair compensation, especially for roles that may require more responsibility or experience. Overall, it aligns well with industry standards for administrative support positions in that region.

Job description:

This position serves as the primary point of contact for customer service at the Escanaba Field Office. The successful candidate will possess the ability to assess customer needs and determine appropriate actions to effectively satisfy and exceed those needs. Proficiency in navigating the DNR website and articulating that information to clients is essential.

The General Office Assistant (GOA) will operate the front desk telephone console, welcome visitors, and relay pertinent information regarding DNR rules, regulations, and procedures to the public. This role involves the sale of hunting and fishing licenses, special hunt applications, boating access site permits, as well as snowmobile and off-road vehicle permits. Additionally, the GOA will be responsible for maintaining an organized display of brochures, posters, and guides; keeping a customer log; processing incoming and outgoing mail and packages for both the United States and State ID; and performing various incidental support duties as directed. It is crucial that the individual convey a courteous, helpful, and professional demeanor at all times.

Educational qualifications typically include the completion of high school.

For the General Office Assistant 5 level, no specific prior experience is required. For the General Office Assistant 6 level, one year of administrative support experience is necessary. For the General Office Assistant E7 level, candidates must possess two years of administrative support experience, including at least one year at the intermediate level.

Candidates should attach a cover letter and resume to their application. The information provided in your application will be used to verify responses to supplemental questions; unsupported responses may not be considered further. If applicable, an electronic or scanned copy of official college/university transcripts should be included. These transcripts must display the institution’s name and address, the degree conferred, date granted, coursework completed (if no degree is awarded), and the Registrar’s signature and/or seal.

Submitting an application does not guarantee further contact by the Department/Agency. Only candidates selected for interviews will be notified of the outcome. Certain positions may necessitate a criminal history background check.

Accommodations can be requested for participation in the application or selection processes by contacting the respective agency.

Employment with the State of Michigan offers a fulfilling opportunity to make a difference in the lives of Michiganders. Many positions come with flexible work schedules and remote work options, aligning with modern work-life balance needs. The State has been recognized as a leading employer by new graduates from 2021 to 2023 and has earned accolades for employee engagement.

Some of the benefits for new hires include:

• Rewarding Work: Opportunities to serve the public in various capacities, including environmental preservation, public health advocacy, enforcement of laws and regulations, support for military and veterans, infrastructure rebuilding, and assistance to state agencies.

• Insurance Benefits: Eligible employees receive comprehensive health, mental health, dental, and vision coverage, as well as life insurance benefits equivalent to two times their annual salary (up to $200,000) and long-term disability insurance.

• Retirement Programs: Participation in 401(k) and 457 retirement savings plans, with the state contributing an amount equal to 4% of employee pay to a 401(k) account and matching up to 5% for employee contributions.

• Vacation and Sick Leave: Full-time employees are entitled to between 15 and 35 personal days and 13 sick days annually, with unused days rolling over to the next year.

• Paid Parental Leave: Eligible employees are entitled to 12 weeks of paid leave following a birth or adoption.

• Paid Holidays: Employees receive 13 or 14 paid holidays each year.

• Bonus Programs: Long-term employees may be eligible for annual longevity bonuses, along with potential recruitment, retention, and performance bonuses.

• Military Pay Differential: Additional pay benefits may be available for employees in the guard or reserves.

• Tax-Advantaged Programs: The state offers flexible spending accounts, health savings accounts, and qualified transportation fringe benefits.

• Student Loan Forgiveness: Employment may qualify you for student loan forgiveness programs.

• Tuition Reduction: Some educational institutions offer discounts to eligible employees and their families.

• Professional Development: Opportunities exist for education and training reimbursement of up to $2,000 annually for relevant courses.

• Flexible Work Schedules: Many state jobs provide options for flexible hours and remote or hybrid telecommuting.

Michigan’s rich natural beauty includes four Great Lakes, extensive rivers and forests, and countless recreational opportunities. From urban cultural experiences to outdoor adventures, the state offers a vibrant lifestyle at an affordable cost. With the benefits provided and the quality of life in Michigan, employees can fully enjoy all that the state has to offer.

Job Posting Date: Thu, 03 Apr 2025 23:59:24 GMT

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