Guest Experience Host-Peppa Pig World of Play

Job Description

Job Title: Guest Experience Host

Company: Peppa Pig World of Play

Location: Auburn Hills, MI

Pay: $12.8 per hour

AI Pay Analysis: An hourly rate of $12.80 for a “Guest Experience Host” in Auburn Hills, MI, is below the national average for similar customer service roles, which typically range from $14 to $18 per hour, depending on experience and specific industry sectors such as hospitality or retail. In Michigan, particularly in metropolitan areas, wage rates may be higher due to the cost of living and minimum wage laws, which are currently set at $10.10 per hour, with expectations for increases. While $12.80 may appeal to entry-level candidates or those with limited experience, it may struggle to attract more skilled workers or those looking for competitive compensation, especially considering the growing trend towards better pay in customer service positions to enhance employee retention and satisfaction. Overall, this rate is likely to be perceived as uncompetitive in the current job market.

Job description:
What you’ll bring to the team:

About the Role
Do you possess the unique charm to craft unforgettable experiences fueled by a passion for enjoyment? Are you eager to spread laughter and joy to those around you? If you aspire to be part of a team that creates smiles and lasting memories for guests worldwide, then you have the potential to join Team Merlin at Merlin Entertainments! We are actively seeking enthusiastic and fun-loving individuals to become members of our Guest Experience Team.

As a part-time Team Merlin Guest Experience Host, you will play a pivotal role in creating memorable experiences for our guests at our attractions. Our Hosts engage in diverse roles throughout the attraction, including Admissions, Ride Operations, Food and Beverage, Retail, Birthday Parties, Costume Characters, and Special Events. You will uphold the highest standards of guest service, presentation, and product knowledge, ensuring our guests enjoy optimal fun in a magical, enjoyable, and safe environment.

Responsibilities:
– Embrace an enthusiastic, assertive, and passionate approach to guest service while exemplifying the Merlin Values at every opportunity.
– Proactively engage with guests, displaying enthusiasm and an abundant spirit of fun.
– Manage extended lines safely while maintaining an exceptional guest experience.
– Ensure that all public areas are well-stocked and maintained in a clean and tidy manner prior to and throughout the day.
– Follow opening and closing procedures as outlined in the department’s operational plan.
– Ensure compliance with Health, Safety, and Security protocols in the workplace, including adherence to COVID-19 policies, practices, and regulations.

Qualifications & Experience:
About You
We prefer candidates with 6 months to 1 year of experience in attractions, entertainment, or customer service roles.
– A fun, dynamic, and approachable personality.
– Excellent communication, listening, and motivational skills.
– Ability to work in environments with loud noises and confined spaces.
– Self-motivated with the capacity to work both independently and collaboratively as part of a team.
– Flexibility to work various shifts, including days, nights, weekends, holidays, and special events.

Benefits:
About The Benefits
One of the most significant advantages of joining us is the exceptional opportunities for career advancement within our dynamic, global organization.
– Flexible hours.
– 30% discount at the retail store.
– Merlin Magic Pass, granting free admission to Merlin attractions worldwide.
– Competitive 401K plan.
– Discounts through the Merlin Marketplace Website for a variety of online purchases.
– A fun working environment and much more!

About Us
Merlin Entertainments is a global leader in location-based family entertainment. As one of the world’s largest attraction operators, we create and deliver memorable, immersive brand experiences for millions of guests. Our focus is dedicated to crafting magical memories, and with 67 million visitors annually, that amounts to an incredible number of unforgettable moments.

At Merlin, we value every individual. We strive to ensure that all candidates can perform their best during interviews; if you have any specific requirements due to health considerations or disabilities, please reach out to our supportive team at [email protected].

Pay Range: USD $12.80/Hr.

Job Posting Date: Thu, 27 Mar 2025 06:49:28 GMT

Apply now!