Guest Experience Specialist-VO Spa Two LLC

Job Description

Job Title: Guest Experience Specialist

Company: VO Spa Two LLC

Location: Rochester, MI

Pay: $15 – 16 per hour

AI Pay Analysis: An hourly rate of $15 to $16 for a “Guest Experience Specialist” in Rochester, MI, is generally on the lower end of the pay scale for similar roles in the hospitality and customer service sectors. According to industry standards, the average hourly wage for such positions typically ranges from $16 to $25, depending on experience, specific responsibilities, and the employer. Considering the cost of living in the Rochester area, as well as the growing demands for skilled customer service roles, this pay rate may not be competitive enough to attract and retain qualified candidates, especially if the job requires extensive interaction with guests or high levels of service expertise.

Job description:
V/O Med Spa Rochester is seeking a dynamic and talented individual to join our team as a Guest Experience Specialist. A passion for beauty and a vibrant personality are essential for success in this role, as you will be integral to creating an exceptional experience for our guests.

The Guest Experience Specialist will ensure that each guest enjoys a remarkable journey from their initial contact, whether by phone or in person. This role involves accurately scheduling appointments, providing timely and professional services, and embodying our core values in all interactions. Specialists will actively engage with guests to address inquiries, manage the intake process, follow up with new patient leads, maintain a clean and organized work environment, and deliver exemplary communication and administrative support. Moreover, you will play a key role in supporting the sales process while representing the V/O Med Spa brand with the utmost professionalism.

Essential Behavioral Characteristics:
– Ethical
– Positive attitude
– Enthusiastic
– Team-oriented
– Empathetic
– Honest
– Trustworthy
– Outgoing
– Problem solver
– Responsible

Essential Skills:
– Highly organized
– Responsive and adaptable
– Capable of multitasking and embracing flexibility
– Committed to continuous improvement
– Effective communication abilities
– Strong time management and self-management skills
– Sales-oriented mindset

Qualifications:
– Comprehensive knowledge of spa services
– Exceptional interpersonal skills with a strong customer service focus
– Demonstrated cleanliness and sanitation expertise
– Comfortable engaging with patients regarding both cosmetic and non-cosmetic treatment options, techniques, and plans
– A minimum of 2 years of customer service experience

Physical/Mental Requirements:
– Ability to stand for extended periods
– Capable of lifting at least 30 pounds
– Willingness to work in environments with exposure to blood and bodily fluids
– Frequent use of manual dexterity, gross motor skills, bimanual dexterity, and fine motor skills

Salary:
– Starting at $15 per hour, commensurate with experience.

Job Posting Date: Sat, 04 Jan 2025 23:28:19 GMT

Apply now!