Guest Service Agent-Drury Hotels

Mason, OH
April 4, 2025
Full Time
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Average Pay*: $13 to $17
*average hourly rate for this position in your area
Deadline date:
$18 - $18

Job Description

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Job Title: Guest Service Agent

Company: Drury Hotels

Location: Mason, OH

Pay: $18 per hour

AI Pay Analysis: An hourly rate of $18 for a Guest Service Agent in Mason, OH, is generally competitive, aligning with industry standards for similar roles in the area. According to various salary data sources, the average hourly wage for guest service agents typically ranges from $15 to $20, depending on factors such as experience and specific employer offerings. Given that Mason is part of the Cincinnati metropolitan area, this rate is in line with the cost of living and wage trends observed in the region, making it an attractive option for potential employees while also positioning the employer favorably in attracting talent.

Job description:

2nd Shift – $18/HR
Property Location: 9956 Escort Drive – Mason, Ohio 45040

You belong at Drury Hotels.
Getting a job is just the beginning; finding a place where you belong is what truly matters. At Drury Hotels, your contributions make a difference, and there is a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US
Discover a wealth of benefits designed to enhance your experience:

  • Incentives: Enjoy quarterly bonuses of up to $3,200 per year based on hotel performance.
  • Work-Life Balance: Benefit from flexible scheduling, paid time off, hotel discounts, and complimentary room nights.
  • Career Growth: Access mentorship, cross-training, development plans, and management training, with over 200 internal promotions this year.
  • Health and Well-Being: Comprehensive medical, dental, vision, prescription, life, and disability insurance, along with a Team Member Assistance Program.
  • Retirement: Take advantage of a company-matched 401(k) plan.
  • Recognition: Join a team ranked among Forbes’ Best Midsize Employers for 2024.

What You Will Do
As the welcoming face of our hotel, you will create exceptional experiences for guests as they arrive and depart. Your responsibilities will include:

  • Ensuring friendly, efficient, and professional service for all guests.
  • Performing front desk tasks such as guest check-in and check-out, promoting company programs, maintaining guest records, handling cash, monitoring guest satisfaction, and resolving issues.
  • Assisting with breakfast and evening Kickback service, which may involve food preparation, setup, guest service (hosting or bartending), and cleanup.
  • Upholding a high standard of integrity, service, and hospitality, in line with the Drury culture for both customers and co-workers.
  • Providing attentive and friendly service to ensure a remarkable guest experience.

What We Expect of You
You will thrive at Drury Hotels with your positive spirit and unique personality. We are looking for friendly, highly organized communicators and multitaskers who possess the following qualifications:

  • A warm and welcoming demeanor when interacting with the public.
  • Strong attention to detail while managing multiple tasks.
  • Experience with cash handling, making change, and using office equipment in daily operations.
  • Ability to communicate effectively and follow directions in English, both written and verbal.
  • Willingness and capacity to work independently as scheduled.

Rise. Shine. Work Happy.
Hiring Immediately!

Job Posting Date: Thu, 03 Apr 2025 05:41:01 GMT

Apply now!

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