Guest Service Agent-Drury Hotels

Job Description

Job Title: Guest Service Agent

Company: Drury Hotels

Location: Grove City, OH

Pay: $16.01 per hour

AI Pay Analysis: The hourly rate of $16.01 for a Guest Service Agent in Grove City, OH, is somewhat competitive but may be on the lower end when compared to industry standards. According to various salary data sources, the average hourly wage for Guest Service Agents in similar regions typically ranges from $15 to $20, depending on factors such as experience, the specific employer, and the local cost of living. Given that Grove City is part of the Columbus metropolitan area, which has a diverse economy and a relatively moderate cost of living, a rate approaching or exceeding $17-$18 might be more aligned with competitive compensation for this role. Therefore, while $16.01 is acceptable, it may not attract the most qualified candidates or retain talent effectively in the current job market.

Job description:

Starting pay: $16.01 per hour
Property Location: 4109 Parkway Centre Drive, Grove City, Ohio 43123

At Drury Hotels, we believe that finding a job is just the beginning; what truly matters is finding a place where you belong. Your unique contributions and perspectives make a significant difference at Drury Hotels, and we are committed to supporting you both now and in the future.

WHAT YOU CAN EXPECT FROM US
We offer so much more than just a job. Just as our guests deserve to be valued, you too will be recognized for your efforts and compensated accordingly.

• Incentives: Earn quarterly bonuses of up to $3,200 per year, based on hotel performance, because we succeed together.
• Work-life balance: Enjoy flexible scheduling, paid time off, hotel discounts, and complimentary room nights.
• Career growth: Benefit from mentorship, cross-training, development plans, and management training—with over 200 internal promotions this year alone.
• Health and well-being: Access comprehensive medical, dental, vision, and prescription plans, as well as life and disability insurance and our Team Member Assistance Program.
• Retirement: Take advantage of a company-matched 401(k) plan.
• Recognition: Join an award-winning team named among Forbes’ Best Midsize Employers for 2024.

What You Will Do:
You will serve as the enthusiastic and approachable face of our hotel, welcoming guests at the front door. Your role will be pivotal in ensuring positive and memorable experiences for our diverse team members and guests. Responsibilities include:

• Assisting guests in a friendly, efficient, courteous, and professional manner.
• Performing front desk responsibilities, including check-ins and check-outs, promoting company initiatives, maintaining guest records, cash handling, monitoring guest satisfaction, and resolving issues.
• Supporting breakfast and the 5:30 p.m. Kickback service, which may involve food preparation, setup, guest service (as a host or bartender), and cleanup.
• Upholding high standards of integrity, service, and hospitality to embody the Drury culture for both customers and colleagues.
• Delivering exceptional guest experiences with a courteous and friendly service attitude.

What We Expect of You:
We seek individuals with a can-do spirit and unique personalities who will thrive at Drury Hotels. Ideal candidates will possess the following qualities:

• A warm and friendly demeanor that fosters positive public interactions.
• Exceptional attention to detail, especially when handling multiple tasks simultaneously.
• Experience with cash handling, making change, and utilizing office equipment in day-to-day activities.
• Proficient communication skills in English, both written and verbal, to take and follow directions effectively.
• A willingness and capability to work independently as needed.

Rise. Shine. Work Happy.
We are hiring immediately!

Job Posting Date: Sat, 22 Feb 2025 08:29:56 GMT

Apply now!