Guest Service Agent-Drury Hotels

Dublin, OH
March 3, 2025
Full Time
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Average Pay*: $15 - $17
*average hourly rate for this position in your area
Deadline date:
$16 - $16

Job Description

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Job Title: Guest Service Agent

Company: Drury Hotels

Location: Dublin, OH

Pay: $16 per hour

AI Pay Analysis: An hourly rate of $16 for a Guest Service Agent in Dublin, OH, is generally considered to be below the average market rate for this position. As of 2023, the typical hourly wage for guest service agents in Ohio ranges from $12 to $20, with many positions in metropolitan areas offering closer to or above $18 per hour, particularly in hotels and service-focused businesses. Factors such as experience, the specific employer, and benefits can influence compensation, but at $16 per hour, the pay might be less competitive, particularly given the rising cost of living and increasing wage standards in the hospitality industry.

Job description:

Starting pay of $16 per hour!

Property Location: 6170 Parkcenter Circle – Dublin, Ohio 43017-3583

At Drury Hotels, we believe that acquiring a job is merely the first step; what truly matters is discovering a place where you belong. Your contributions make a meaningful impact at Drury Hotels, and we invite you to find your place with us today and in the future.

What You Can Expect From Us:
At Drury Hotels, we offer much more than just a job. Our commitment to our employees is unwavering, and we believe that you deserve recognition for your hard work and dedication.

  • Incentives: Quarterly bonuses of up to $3,200 per year based on hotel performance, because we succeed together.
  • Work-Life Balance: Enjoy flexible scheduling, paid time off, hotel discounts, and complimentary room nights.
  • Career Growth: Benefit from mentorship, cross-training opportunities, development plans, management training, and more – with over 200 internal promotions this year alone.
  • Health and Well-Being: Comprehensive medical, dental, vision, prescription, life, disability insurance, and access to our Team Member Assistance Program.
  • Retirement: A company-matched 401(k) plan to secure your future.
  • Award-Winning Culture: Recognized among Forbes’ Best Midsize Employers (2024).

What You Will Do:
Serve as a warm and welcoming presence to our guests as they enter and exit our hotel. Your role will involve ensuring exceptional and positive experiences for our diverse team members and guests. Key responsibilities include:

  • Assisting guests in a friendly, efficient, courteous, and professional manner.
  • Performing front desk functions such as check-in and check-out, promoting company programs, maintaining guest records, handling cash, monitoring guest satisfaction, and resolving issues.
  • Assisting with breakfast and the 5:30 p.m. Kickback service, including food preparation, setup, guest service (as a host or bartender), and cleanup.
  • Upholding high standards of integrity, service, and hospitality, embodying the Drury culture for both customers and colleagues.
  • Providing exceptional guest service with a +1 Service attitude.

What We Expect of You:
We value individuals who bring a can-do spirit and unique personality to Drury Hotels. We are looking for friendly, organized communicators who excel in multitasking and possess the following qualifications:

  • A warm and friendly demeanor when interacting with the public.
  • Strong attention to detail while managing multiple tasks simultaneously.
  • Experience with handling cash, making change, and using office equipment in daily operations.
  • Proficiency in English, both in speaking and receiving instructions (written and verbal).
  • A willingness and ability to work independently as scheduled.

Join us at Drury Hotels and embrace the opportunity to Rise, Shine, and Work Happy. We are hiring immediately!

Job Posting Date: Sun, 02 Mar 2025 00:52:34 GMT

Apply now!

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