Guest Service Agent/Night Audit-Benchmark Hospitality

Job Description

Job Title: Guest Service Agent/Night Audit

Company: Benchmark Hospitality

Location: Lansing, MI

Pay:

AI Pay Analysis: To provide an accurate analysis of the hourly rate for the “Guest Service Agent/Night Audit” role in Lansing, MI, I’d need specific figures. However, generally speaking, as of my last update, the hourly wage for this position typically ranges from $12 to $20 per hour, depending on experience, the employing establishment, and specific job responsibilities. In Michigan, particularly in markets like Lansing, a competitive rate would be around the middle to higher end of this spectrum due to the cost of living and demand for service staff. If the rate is within this range, it can be considered competitive; otherwise, it may not attract qualified candidates. For the most accurate evaluation, comparing the offered rate with local job postings and wage surveys would be essential.

Job description:
We are seeking highly motivated individuals to join our Guest Services team as Guest Services Agents. The ideal candidate will leverage their engaging personality to create a memorable first impression for our guests upon arrival and throughout their stay. By offering a warm welcome to our hotel/resort, the Guest Services Agent will assist guests with their luggage and serve as an invaluable source of information regarding the hotel, its amenities, and the surrounding area as they guide guests to their rooms.

If you thrive on engaging with people from diverse backgrounds and enjoy establishing meaningful connections, while also going the extra mile to delight our guests, we want to hear from you! This position presents an excellent opportunity for a dedicated individual to advance a career in hospitality within a world-class property.

Your Role:
– Assist guests in discovering their “Wanderlust” experience.
– Deliver exceptional customer service by being engaging and showing sincere interest in their needs.
– Interact with all guests, warmly welcoming each visitor to our hotel.
– Open doors for guests arriving by motor vehicle, extending a cordial welcome to the resort/hotel.
– Escort and orient guests to the front desk for check-in.
– Park and retrieve guests’ vehicles upon request.
– Upon check-in, escort guests and their luggage to their rooms while sharing information about our amenities and interesting facts about the hotel.
– Collaborate with fellow attendants to ensure each guest enjoys a personalized experience, going above and beyond to serve.
– Assist the lobby attendant in maintaining a clean and organized entrance area.
– Strive to “be the difference” for both guests and fellow employees, exceeding expectations and breaking the mold of conventional service.

Job Posting Date: Sun, 03 Nov 2024 01:09:07 GMT

Apply now!