Guest Service Manager-Harper Associates

Job Description

Job Title: Guest Service Manager

Company: Harper Associates

Location: Detroit, MI

Pay: $58000 per year

AI Pay Analysis: An annual salary of $58,000 for a Guest Service Manager in Detroit, MI, translates to approximately $27.88 per hour based on a standard 40-hour workweek. This figure is generally competitive within the hospitality industry, particularly for mid-level managerial roles. As of 2023, the average salary for Guest Service Managers in the U.S. typically ranges from $45,000 to $70,000 annually, depending on experience and the size of the establishment. In Detroit, the cost of living is lower than in major metropolitan areas, making this salary reasonable, although candidates with significant experience or specialized skills may expect higher compensation. Overall, this hourly rate aligns well with industry standards but may vary based on specific employer expectations and market demand.

Job description:

Join a distinguished full-service hotel committed to delivering an exceptional guest experience through unparalleled service, elegant accommodations, and premium amenities. We take pride in cultivating a warm and inviting atmosphere for both leisure and business travelers.

We are in search of a seasoned and dynamic Guest Services Manager to oversee front desk operations, concierge services, and guest relations. This individual will lead a team to ensure that every guest enjoys a seamless and personalized experience that exemplifies the hotel’s high standards. The ideal candidate will be a customer-centric professional with robust leadership, problem-solving, and hospitality skills.

Key Responsibilities:

• Supervise and support the front desk, concierge, and guest services teams to guarantee superior guest satisfaction.
• Manage daily operations, including check-ins, check-outs, reservations, and guest inquiries.
• Develop and implement service standards, policies, and procedures to enhance the overall guest experience.
• Address guest complaints and special requests promptly and with professionalism.
• Train and mentor team members to uphold elevated levels of performance and customer service.
• Collaborate with housekeeping, food and beverage, and other departments to ensure seamless operations.
• Monitor guest feedback and reviews to identify and implement enhancements in service quality.
• Assist in budgeting, forecasting, and managing departmental expenses.
• Foster a positive and engaging work environment for all team members.

Qualifications & Requirements:

• Bachelor’s degree in Hospitality Management or a related field is preferred.
• A minimum of 3-5 years of experience in hotel guest services or front office management.
• Proven leadership and team management abilities.
• Exceptional communication, problem-solving, and interpersonal skills.
• Proficiency in hotel property management software.
• Flexibility to work a varied schedule, including evenings, weekends, and holidays.
• A passion for hospitality and an unwavering commitment to delivering an outstanding guest experience.

Why Join Us?

• Competitive salary and comprehensive benefits package.
• Opportunities for career advancement within a luxury full-service hotel.
• A supportive and dynamic work environment.
• Employee discounts, training programs, and additional perks.

If you are a motivated hospitality professional dedicated to guest satisfaction, we encourage you to apply for this exciting opportunity! Click apply or email [email protected] to get started.

Job Posting Date: Wed, 26 Feb 2025 23:07:35 GMT

Apply now!