Guest Service Representative (4pm-12am)-My Place Hotels

Wixom, MI
January 6, 2025
Full Time
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Average Pay*: $13 - $17
*average hourly rate for this position in your area
Deadline date:
$16 - $17

Job Description

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Job Title: Guest Service Representative (4pm-12am)

Company: My Place Hotels

Location: Wixom, MI

Pay: $16 – 16.5 per hour

AI Pay Analysis: The hourly rate of $16 to $16.50 for a Guest Service Representative position in Wixom, MI, falls within the lower to mid range of industry standards for similar roles, especially given the hours of 4 PM to 12 AM, which typically warrant a premium for evening shifts. As of late 2023, the average pay for such positions in Michigan generally ranges from $15 to $20 per hour, depending on factors like experience and specific job requirements. While this rate is competitive for entry-level positions, it may not fully reflect the increased responsibilities or customer service demands often associated with evening shifts in hospitality or retail environments. Overall, while the pay is reasonable for a starting role, it may not be sufficiently attractive for retaining talent in a competitive job market.

Job description:

Are you prepared to join a team committed to delivering exceptional guest experiences? My Place Hotel is seeking a motivated and detail-oriented Guest Services Representative. In this pivotal role, you will serve as the primary point of contact for our guests, ensuring a seamless experience from reservation to check-out. If you possess strong organizational skills, a dependable nature, and a positive attitude, along with a comprehensive understanding of the local area, we invite you to seize this opportunity!

As a Guest Services Representative, your responsibilities will encompass a variety of tasks aimed at providing outstanding service to our guests:

  • Guest Interaction: Warmly welcome and greet guests. Efficiently manage check-ins and check-outs, oversee reservations, and accurately record charges for rooms, taxes, in-house purchases, and pet fees in accordance with hotel policy.

  • Guest Assistance: Act as the primary resource for guests by offering detailed information about hotel amenities, local attractions, dining options, shopping venues, and places of worship. Professionally address and resolve any guest concerns or complaints.

  • Telephone Management: Operate the phone system with proper etiquette, manage calls, accurately record messages, and facilitate guest wake-up calls.

  • Financial Transactions: Conduct credit card authorizations, accurately handle cash transactions, and provide change as necessary.

  • Administrative Duties: Maintain organized records of daily activities, including the preparation of the Night Audit Checklist, management of cash and call logs, and upkeep of the Front Desk Log. Report any issues related to front desk operations, guest relations, or maintenance to the General Manager.

  • Safety & Security: Adhere to all safety and security protocols by regularly inspecting property conditions, checking all floors, stairwells, outside doors for security, and ensuring adequate outside lighting.

  • Loyalty Program Promotion: Actively promote the Stay Rewarded Loyalty Program to enhance guest loyalty and satisfaction.

  • Cleaning: Assist with various cleaning tasks including laundry (washing, drying, folding, and storing), maintaining cleanliness in common areas, stocking supplies, preparing coffee, and ensuring the coffee bar is replenished. Additionally, keep entrances and sidewalks clear of snow and ice.

  • Support Services: Provide additional guest supplies such as rollaway cribs, towels, and soap as needed. Manage and track master keys and key cards utilized by housekeeping and maintenance staff.

  • Housekeeping Assistance: Help with cleaning guest rooms as required, particularly during high occupancy periods or when staffing is limited.

Qualifications:

  • Basic Computer Skills: Proficient in Microsoft Office and basic computer applications.

  • Strong Communication Skills: Possess excellent verbal and written communication abilities to effectively interact with guests and colleagues.

  • Organizational & Multi-Tasking Abilities: Ability to manage multiple tasks while maintaining high standards of accuracy.

  • Dependability & Professionalism: Reliability, professionalism, and consistency in performance are essential.

  • Attention to Detail: A meticulous approach to ensure accuracy in financial transactions and guest records.

Benefits:

  • Competitive Pay: $16.00 – $16.50 per hour
  • Monthly Bonus Potential
  • Flexible Scheduling: AM Shift (8 AM – 4 PM), PM Shift (4 PM – Midnight); weekend availability preferred.
  • Direct Deposit
  • Cross-Training Opportunities
  • Potential for Career Growth

Ready to elevate your career? If you seek a rewarding position within a dynamic and supportive environment that fosters professional growth, we encourage you to apply for the Guest Services Representative role. Demonstrate your skills and dedication and become an integral part of our team, where you can truly enhance our guests’ experiences.

Apply today and make My Place Your Place!

Job Posting Date: Thu, 26 Dec 2024 23:13:34 GMT

Apply now!

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