Guest Service Supervisor-DOUBLE STAR HOSPITALITY DUBLIN LLC

Dublin, OH
March 1, 2025
Full Time
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Average Pay*: $15 - $20
*average hourly rate for this position in your area
Deadline date:
$17 - $19

Job Description

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Job Title: Guest Service Supervisor

Company: DOUBLE STAR HOSPITALITY DUBLIN LLC

Location: Dublin, OH

Pay: $35000 – 40000 per year

AI Pay Analysis: The annual salary range of $35,000 to $40,000 for a Guest Service Supervisor role in Dublin, OH, translates to approximately $16.83 to $19.23 per hour, which is generally considered below the national average for similar positions in the hospitality industry. Guest Service Supervisors typically earn between $40,000 and $55,000 annually, depending on experience and the specific employer. In Dublin, OH, which has a relatively low cost of living compared to larger cities, this salary may be somewhat competitive, particularly for entry-level positions, but it may not attract more experienced candidates who can command higher wages. Overall, this rate might be viewed as modest and could potentially indicate that the employer may need to offer additional incentives or benefits to attract qualified talent.

Job description:

Benefits/Perks

  • Flexible Scheduling
  • Career Advancement Opportunities
  • Competitive Compensation

Job Summary
We are seeking a customer-focused Guest Service Supervisor to become an integral part of our team. In this role, you will welcome customers upon their arrival, assist them with the check-in and check-out processes, and manage front desk operations efficiently. You will ensure that the front desk staff you oversee deliver exceptional service and create a positive experience for all guests throughout their stay. The ideal candidate will possess prior hospitality experience, a talent for building rapport with guests, and a genuine commitment to providing outstanding customer service.

Responsibilities:

  • Supervise and mentor front desk staff to enhance service quality
  • Address and resolve guest concerns in a professional manner
  • Collaborate with other hotel departments to ensure guest satisfaction
  • Anticipate and fulfill guest needs while fostering strong relationships
  • Maintain the highest standards of cleanliness, sanitation, safety, and conduct
  • Ensure accurate documentation of guest registrations and payment details

Qualifications:

  • High school diploma or GED is required
  • Familiarity with hospitality industry standards and practices
  • Knowledge of front desk operations and procedures
  • Proficiency in English; additional language skills are a plus
  • Ability to handle various customer service challenges with tact and understanding, including high-pressure situations
  • Demonstrated commitment to providing genuine care for customers and team members
  • Capability to thrive in a fast-paced environment

Job Posting Date: Thu, 06 Feb 2025 07:05:55 GMT

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