Guest Service Supervisor-DOUBLE STAR HOSPITALITY DUBLIN LLC

Job Description

Job Title: Guest Service Supervisor

Company: DOUBLE STAR HOSPITALITY DUBLIN LLC

Location: Dublin, OH

Pay: $15 – 18 per hour

AI Pay Analysis: The hourly rate of $15 to $18 for a “Guest Service Supervisor” role in Dublin, OH, is relatively modest and may be considered on the lower end of the spectrum when compared to national averages for similar positions. According to data, guest service supervisors typically earn between $17 and $25 per hour, depending on experience, industry, and specific company standards, with regional variations influencing pay rates. Given that Dublin is part of the Columbus metropolitan area, which has a growing economy, the offered rate might not fully align with the cost of living and competitive salary expectations, potentially making it less attractive for skilled candidates in the hospitality sector.

Job description:
Benefits/Perks
– Flexible Scheduling
– Opportunities for Career Advancement
– Competitive Compensation

Job Summary
We are seeking a customer-oriented Guest Service Supervisor to become an integral part of our team. In this role, you will welcome guests upon arrival, assist with the check-in and check-out processes, and oversee front desk operations. Your primary responsibility will be to ensure that the staff you supervise delivers outstanding customer service, creating a positive experience for all guests at our hotel.

The ideal candidate will possess prior hospitality experience, a talent for establishing rapport with guests, and a strong commitment to delivering exceptional service.

Responsibilities:
– Supervise and lead front desk staff
– Address guest concerns effectively and resolve issues appropriately
– Collaborate with other hotel departments to enhance guest satisfaction
– Anticipate guest needs and foster positive relationships
– Maintain the highest standards of cleanliness, sanitation, safety, and conduct
– Accurately manage records of guest registrations and payment information

Qualifications:
– High school diploma or GED required
– Familiarity with hospitality industry standards
– Knowledge of front desk operations and procedures
– Proficiency in English; knowledge of additional languages is an asset
– Demonstrated ability to handle various customer service challenges with tact and understanding, particularly in stressful situations
– Genuine commitment to caring for both customers and employees
– Capacity to thrive in a fast-paced environment

Job Posting Date: Fri, 28 Feb 2025 04:24:12 GMT

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