Guest Service Supervisor-Volunteer Hospitality Llc

Cleveland, OH
April 9, 2025
Full Time
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Average Pay*: $15 - $20
*average hourly rate for this position in your area
Deadline date:
$15 - $0

Job Description

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Job Title: Guest Service Supervisor

Company: Volunteer Hospitality Llc

Location: Cleveland, OH

Pay: $15 – 20 per hour

AI Pay Analysis: The hourly rate of $15 to $20 for a “Guest Service Supervisor” position in Cleveland, OH, is generally considered on the lower end of the spectrum. According to industry standards, particularly in customer service and hospitality sectors, supervisory roles typically pay more due to added responsibilities and the need for experience. While entry-level or part-time positions may range around $15 per hour, more experienced supervisors often earn between $18 and $25 per hour or more, depending on the establishment and its size. Thus, while the offered rate could attract candidates, it may not be competitive enough to attract more experienced professionals or align with the current market expectations in the Cleveland area.

Job description:

Benefits/Perks

  • Flexible Scheduling
  • Career Advancement Opportunities
  • Competitive Compensation

Job Summary
We are seeking a dedicated and customer-oriented Guest Service Supervisor to join our dynamic team. In this role, you will be responsible for warmly welcoming guests upon their arrival, assisting with the check-in and check-out processes, and overseeing all front desk operations. You will also ensure that the front desk team you supervise delivers exceptional customer service, thereby enhancing the overall guest experience at our hotel.

The ideal candidate will have prior experience in the hospitality industry, a talent for building strong relationships with guests, and a deep commitment to providing outstanding customer service.

Responsibilities:

  • Supervise and train front desk staff, ensuring high-quality service
  • Address and resolve guest concerns promptly and effectively
  • Collaborate with various hotel departments to maintain guest satisfaction
  • Anticipate guest needs and foster a welcoming rapport
  • Uphold the highest standards of cleanliness, sanitation, safety, and conduct
  • Maintain accurate records of guest registrations and payment information

Qualifications:

  • High school diploma or GED required
  • Familiarity with hospitality industry standards
  • Knowledge of front desk operations and procedures
  • Proficiency in English; additional language skills are an advantage
  • Ability to approach customer service challenges with tact and understanding, especially in stressful situations
  • Demonstrated genuine care for customers and colleagues
  • Capability to thrive in a fast-paced environment

Job Posting Date: Sun, 16 Mar 2025 05:06:07 GMT

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