Guest Services Coordinator-Sun Communities

Job Description

Job Title: Guest Services Coordinator

Company: Sun Communities

Location: Mears, MI

Pay: $16 – 18 per hour

AI Pay Analysis: The hourly rate of $16 to $18 for a Guest Services Coordinator in Mears, MI, is slightly below the national average for similar roles, which typically ranges from $18 to $25 per hour depending on experience and location. While wages can vary significantly based on factors such as cost of living and demand in the area, Mears, being a smaller town with a tourism focus, may have lower wage expectations compared to urban centers. Despite this, the offered rate is on the lower end of the spectrum within the state and industry, indicating that it may not be competitive enough to attract a wide pool of qualified candidates, especially if the role demands customer service experience and specific skills.

Job description:

Are you an exceptional customer service professional seeking a rewarding opportunity within a dynamic and growing organization? We invite you to join our team at Sun RV Resorts as a Guest Services Coordinator, where you’ll embark on an exciting new career path. In this role, you will be responsible for managing routine office and clerical responsibilities within one of our resorts while serving as the first point of contact for current and prospective guests and residents.

As a Guest Services Coordinator, you will collaborate closely with the Resort Manager and other team members to ensure the smooth operation of the resort. Your key responsibilities include:

• Welcoming and establishing rapport with guests and residents, while effectively fielding comments, suggestions, and complaints to the Resort Manager.
• Managing the check-in and check-out processes for guest reservations.
• Performing general administrative duties, including answering phones, typing, copying, faxing, and filing documentation.
• Collecting and posting security deposits, rent, and other service payments using Yardi software.
• Conducting collection calls for site rental payments as directed, including submitting delinquent accounts to collections.
• Overseeing resident move-ins and move-outs.
• Completing and maintaining resort records, reports, and files to ensure accurate documentation.
• Reviewing and coding invoices and statements for management approval.
• Assisting prospective residents by checking the availability of Sun Homes inventory, reviewing property listings, and facilitating home showings, as well as assisting with rental applications at the manager’s discretion.
• Coordinating with the Underwriting team to secure approvals for prospective resident applications and tracking all outcomes.
• Maintaining the petty cash fund and ensuring adequate office supplies are stocked and ordered as necessary.
• Preparing and distributing resort communications, including rule reminders, violation notices, newsletters, and other pertinent announcements.
• Assisting in organizing guest and resident relation events and activities within the resort.
• Supporting the preparation of marketing materials.
• Performing additional duties as assigned.

Qualifications:

• High School Diploma or GED is required.
• A minimum of 2 years of administrative experience.
• A valid driver’s license.
• Exceptional customer service abilities.
• Proficient telephone communication skills.
• Strong problem-solving capabilities.
• Professional appearance and demeanor.
• Intermediate to advanced proficiency in computer applications, particularly Microsoft Office Suite, email, and internet applications, with a focus on timely and efficient data entry.
• Prior experience with Yardi and/or RMS software is a plus.
• Experience in an RV resort office or hotel front desk setting is advantageous.

Rewarding Benefits:
At Sun Outdoors, we prioritize our team members, fostering an environment that challenges, inspires, and rewards you. We will encourage your best efforts daily and offer you engaging work, collaborative support, and ample opportunities for growth. In return, you will receive competitive compensation, opportunities for advancement, paid time off, and comprehensive benefits.

Our benefits package includes:

• Comprehensive medical and prescription drug coverage with various plan options to suit your needs.
• A robust dental and vision plan.
• Voluntary health and dependent care reimbursement accounts.
• Life and accidental death and dismemberment insurance.
• Short-term and long-term disability coverage.
• A 401(k) plan with company matching contributions.
• Daily pay options.
• Paid parental leave and an employee assistance program.
• Identity theft insurance, legal assistance plans, and pet insurance.
• A tuition reimbursement program to support your education.
• Vacation RV site discounts at Sun Outdoors locations nationwide.
• Access to a team member perks and discounts program offering savings on travel, merchandise, mobile services, and more.
• Generous paid time off, including ten holidays, vacation days, personal days, sick leave, bereavement leave, and compensation for jury duty.

At Sun, we appreciate and value diversity as it drives innovation. We encourage you to apply now to be part of an inclusive environment where you can thrive. If you require assistance in completing an online application due to a disability, please contact us at (844) SUN-4343 or email [email protected] with "Applicant Accommodation" in the subject line. Please note that the provided contact information is solely for accommodation requests related to the application process.

Job Posting Date: Wed, 26 Mar 2025 03:48:55 GMT

Apply now!