Hearing Care Coordinator-Ontario & Bucyrus, OH-Sonova

Ontario, OH
April 13, 2025
Full Time
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Average Pay*: $16 - $20
*average hourly rate for this position in your area
Deadline date:
$16 - $18

Job Description

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Job Title: Hearing Care Coordinator-Ontario & Bucyrus, OH

Company: Sonova

Location: Ontario, OH

Pay: $16 – 18 per hour

AI Pay Analysis: The hourly rate of $16 – $18 for a Hearing Care Coordinator in Ontario and Bucyrus, OH, is somewhat competitive, though it may be on the lower end of the spectrum for similar roles within the healthcare industry, particularly those focused on audiology and hearing services. According to national averages, positions like medical office coordinators or similar administrative roles in healthcare typically range from $18 to $25 per hour, depending on experience and qualifications. Additionally, considering the cost of living in Ohio and the demand for healthcare services, this pay rate might attract candidates seeking entry-level positions, but it could limit appeal to more experienced professionals. Therefore, while it may be acceptable for entry-level applicants, it may not adequately reflect the value of experience and skill in a more specialized healthcare role.

Job description:

The Hearing Care Coordinator (HCC) plays a vital role in enhancing the patient experience by collaborating closely with the clinical staff to deliver exceptional care and service. In partnership with Hearing Care Professionals, the HCC supports both referring physicians and patients throughout their journey. Responsibilities include scheduling appointments, verifying insurance benefits, and providing various forms of support within the clinic environment.

As a Hearing Care Coordinator, your responsibilities will include:

  • Welcoming patients with a positive and professional demeanor.
  • Conducting outbound calls to engage with current and former patients for the purpose of scheduling follow-up hearing tests, consultations, and clinic evaluations.
  • Collecting patient intake forms and maintaining accurate patient files and notes.
  • Scheduling and confirming patient appointments.
  • Completing benefit checks and obtaining authorization from insurance providers.
  • Offering first-level support to patients, addressing inquiries, managing patient check-in/check-out procedures, and processing payments.
  • Assisting with repairs under the direct oversight of a licensed Hearing Care Professional.
  • Preparing bank deposits and submitting daily financial reports.
  • Possessing general sales knowledge to support accessory sales and patient needs.
  • Processing patient orders, managing order confirmations, and entering information into the system.
  • Cleaning and maintaining equipment and instruments.
  • Submitting requests for equipment and facility maintenance.
  • Performing general office duties, including cleaning and organizing workspaces.
  • Managing inventory levels, monitoring stock, and placing supply orders as necessary.
  • Aiding in the planning and logistics of at least one community outreach event per month.

Education Requirements:

  • High School Diploma or equivalent.
  • An Associate’s degree is preferred.

Industry/Product Knowledge:

  • Prior experience or knowledge related to hearing aids is advantageous.

Skills and Abilities:

  • Proficient in both verbal and written professional communication.
  • Excellent relationship-building skills with patients, physicians, and clinical staff.
  • Familiarity with Microsoft Office and Outlook.
  • Knowledge of HIPAA regulations is essential.
  • Experience with EMR/EHR systems is a plus.

Work Experience:

  • A minimum of 2 years of experience in a healthcare environment is preferred.
  • Previous experience in customer service is required.

We appreciate your interest in joining the AudioNova team. Keep an eye on your inbox or phone; you will soon receive a link to complete your HireVue Digital Interview. This is an opportunity to highlight your qualifications and advance your application swiftly. We are excited to showcase what makes AudioNova an exceptional place for growth, inclusion, and impactful contributions.

We are committed to fostering a diverse team, recognizing that this is essential for our success. We ensure equitable treatment in our hiring process, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, or disability.

Thank you to all applicants for your interest. However, only individuals selected for an interview will be contacted, and all applications will be kept confidential. Sonova is an equal opportunity employer. Applicants requiring reasonable accommodations during the application or interview process should inform the Director of Human Resources.

Job Posting Date: Mon, 31 Mar 2025 08:17:42 GMT

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