Hearing Care Coordinator-Zeeland, MI-Sonova

Job Description

Job Title: Hearing Care Coordinator-Zeeland, MI

Company: Sonova

Location: Zeeland, MI

Pay: $17 – 19 per hour

AI Pay Analysis: The hourly rate of $17 – $19 for the role of “Hearing Care Coordinator” in Zeeland, MI, appears to be on the lower end of the compensation spectrum when considering similar positions within the healthcare support and administrative fields. According to various salary benchmarks, such roles typically offer rates ranging from $19 to $25 per hour, depending on experience, education, and specific job responsibilities. While the cost of living in Zeeland is relatively moderate, this pay range may not fully align with industry standards or provide adequate incentive for skilled candidates. Therefore, this rate may be considered less competitive and could pose challenges in attracting qualified applicants.

Job description:
The Hearing Care Coordinator (HCC) plays a vital role in collaborating with our clinical staff to deliver exceptional patient care and service. In partnership with Hearing Care Professionals on-site, the HCC supports both referring physicians and patients, ensuring a seamless experience throughout the clinic. Key responsibilities include scheduling appointments, verifying insurance benefits, and assisting with various patient support needs.

As a Hearing Care Coordinator, your responsibilities will encompass:

– Welcoming patients with a warm and professional demeanor
– Initiating outbound calls to current and former patients to schedule follow-up hearing tests, consultations, and evaluations within the clinic
– Collecting patient intake forms and maintaining comprehensive patient files and notes
– Scheduling and confirming patient appointments
– Conducting benefit verifications and obtaining authorizations for insurance coverage for each patient
– Serving as the first point of contact for patient inquiries, checking patients in and out, and processing payments
– Assisting with repairs under the supervision of a licensed Hearing Care Professional
– Preparing bank deposits and submitting daily financial reports
– Demonstrating general sales knowledge related to accessories and patient support
– Processing patient orders, managing order confirmations, and accurately entering information into our systems
– Ensuring the cleanliness and maintenance of equipment and instruments
– Submitting requests for equipment and facility needs
– Performing general office duties, including upkeep and organization
– Managing inventory, monitoring stock levels, and placing supply orders as necessary
– Assisting in the planning and logistics of at least one community outreach event per month

Education requirements include:

– A High School Diploma or equivalent; an Associate’s degree is preferred.

Industry/Product Knowledge Required:

– Familiarity with hearing aids is advantageous.

Skills and Abilities:

– Excellent verbal and written communication skills
– Strong ability to build relationships with patients, physicians, and clinical staff
– Proficiency in Microsoft Office and Outlook
– Understanding of HIPAA regulations
– Experience with EMR/EHR systems is a plus

Work Experience:

– A minimum of 2 years in a healthcare environment is preferred
– Prior customer service experience is essential

We encourage you to watch for a link to complete your HireVue Digital Interview, a wonderful opportunity to showcase your candidacy and gain insights into the Hearing Care Coordinator role, along with the exceptional culture at AudioNova. Thank you for considering joining our dedicated team!

AudioNova is committed to fostering a diverse team and provides equal employment opportunities. We ensure that every individual is treated fairly in all employment aspects without regard to race, color, religion, sex, sexual orientation, marital status, age, disability, or any other legally protected status.

We appreciate all applications in advance; however, only those selected for an interview will be contacted. All applications will be treated with confidentiality. For applicants requiring reasonable accommodations during the application and interview process, please inform the Director of Human Resources.

Job Posting Date: Sun, 26 Jan 2025 08:28:28 GMT

Apply now!