Help Desk Lead- Application Development-Plante & Moran

Job Description

Job Title: Help Desk Lead- Application Development

Company: Plante & Moran

Location: Southfield, MI

Pay: $5833.33 – 6666.67 per month

AI Pay Analysis: The monthly rate of $5,833.33 to $6,666.67 translates to an annual salary range of approximately $70,000 to $80,000. For a “Help Desk Lead – Application Development” position in Southfield, MI, this compensation appears competitive, particularly given the responsibilities associated with leading a help desk while also being involved in application development. Industry standards for similar roles in the area typically range from $60,000 to $90,000 annually, depending on experience and skill level, indicating that this salary sits in a favorable position within the market. Overall, this pay range aligns well with industry expectations, suggesting that the offer is attractive for qualified candidates.

Job description:

Count on us. Our "we-care" culture extends beyond a simple motto; it represents a commitment to our employees. From the moment you join our team, we prioritize your growth, well-being, and success. We are dedicated to supporting your career journey and helping you achieve your professional ambitions. Join us to transcend conventional metrics; engage in meaningful client interactions that enable you to make a positive impact. At Plante Moran, you will not be confined to a single specialization; instead, we encourage exploration across various service lines, facilitating the discovery of your focus and nurturing your professional growth.

We are thrilled to expand our Application Development team, which will enhance our ability to serve both clients and staff effectively. We seek candidates who are passionate about software development and adept at solving business challenges with cutting-edge technology solutions. Become a part of our award-winning technology team and advance your career!

Plante Moran adopts a “Workplace for Your Day” model, which underscores our commitment to flexibility and work-life balance while maintaining a principally in-person operation. We believe that face-to-face interactions are essential for individual and collective growth, while also empowering team members to collaborate with their supervisors to establish their ideal daily working environment.

Your role.

Your responsibilities will include, but are not limited to:

• Leading the Application Development Help Desk Support team, providing technical guidance and mentorship to team members.
• Managing and prioritizing Help Desk tickets to ensure timely and effective issue resolution.
• Overseeing external contractors working on Help Desk tickets to ensure compliance with performance standards and SLAs.
• Collaborating with the Application Development team to identify and resolve application-related issues.
• Identifying opportunities for application updates to prevent recurrence of issues.
• Developing and implementing processes and procedures to enhance Support operations and efficiency.
• Monitoring and reporting on Help Desk performance metrics to identify areas for improvement.
• Delivering exemplary customer service to internal staff by addressing their incidents and concerns.
• Remaining current with industry trends and best practices in application development and support.
• Completing development tasks related to Support incidents and projects.
• Writing clean, testable code using .NET (including both .NET Framework and modern .NET) and unit tests.
• Writing SQL queries for investigation and analysis throughout the development process.
• Providing technical leadership across all project phases, from discovery and planning through implementation and support.
• Collaborating with internal staff to architect, develop, validate, and implement software solutions aligned with requirements, enterprise standards, and existing design patterns.
• Troubleshooting and solving multiple issues concurrently.
• Coordinating, delegating, and mentoring less experienced staff in issue resolution.
• Creating and maintaining documentation, including solution architecture diagrams, technical designs, software development processes, and technical support activities based on approved design patterns.
• Participating in continuous improvement initiatives.

The qualifications.

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience as an Application Developer, complemented by a solid background in Help Desk support.
• Proficiency in C# .NET development and MS SQL Server is required.
• Familiarity with Git source control is essential.
• Experience with GitHub, Microsoft Azure DevOps, CI/CD Pipelines, GitHub Actions, JavaScript, JS Frameworks, CSS/SCSS, SOAP, REST, and MVC is preferred.
• Familiarity with Azure App Service, Storage, Functions, Queues, and Cloud Services is desirable but not mandatory.
• Experience in developing and updating .NET APIs.
• Strong coding, debugging, and troubleshooting skills with a solid comprehension of relational databases and data models.
• Demonstrated expertise in utilizing Postman or similar tools for API testing during development.
• Ability to develop unit tests to achieve 100% code coverage for all new development tasks.
• Proficiency in conducting code reviews via the pull request process in GitHub and/or Azure DevOps.
• Experience in React front-end development is a plus but not required.
• Exceptional leadership and team management capabilities.
• Strong problem-solving and analytical skills.
• Experience working with external contractors and managing vendor relationships.
• Thorough understanding of service level agreements (SLAs) and performance metrics.
• Excellent communication and interpersonal skills.
• Ability to thrive in a fast-paced, dynamic environment.
• Experience creating and presenting key performance indicator (KPI) reports and metrics related to Help Desk incidents and problems.
• This position may occasionally require local and national travel within the United States.

Our difference.

Plante Moran is a nationally recognized public accounting, consulting, and wealth management firm, consistently ranked among FORTUNE magazine’s “100 Best Companies to Work For.” We adhere to the Golden Rule, fostering a supportive and respectful workplace culture which contributes to the industry’s lowest staff turnover rate. Our network of well-rounded professionals is eager to support your growth and guide you on your journey to professional excellence.

Apply now and experience our difference.

This is an exempt position; therefore, you may be required to work hours exceeding the standard 40-hour work week.

Plante Moran is an Equal Opportunity Employer, dedicated to maintaining a diverse workplace. Interested applicants are encouraged to submit their resumes for consideration through our applicant tracking system. Due to the high volume of applications received, only candidates selected for interviews will be contacted. Applicants must be legally authorized to work in the United States without sponsorship, except for those who are bilingual in Japanese and English. Unsolicited resumes from search firms or employment agencies will not qualify for a fee and will become the property of Plante Moran.

The details provided herein are not exhaustive.

For Colorado & Illinois Applicants, please refer here.

Salary Class

Salary

We offer eligible staff a robust benefits package with varying eligibility and contribution requirements based on weekly work hours. Highlights include comprehensive health, dental, vision, disability, and life insurance, with standard offerings beginning on the first of the month following your start date. In addition, eligible staff can benefit from Flexible Time Off and various designated holidays, as well as a 401(k) plan, flexible benefits plans, and reimbursement for business-related travel expenses, lodging, and meals. A Pension plan is available for eligible administrative and paraprofessional staff, along with a discretionary bonus program.

Interns and Contractors have the option to enroll in our contingent staff medical plan after 60 days of employment, with limited paid sick leave. Seasonal staff are not eligible for benefits.

Compensation will be commensurate with technical skills and experience, provided in accordance with applicable state requirements. The stated compensation information relates to positions based in Colorado and Illinois; please reference the position location for applicable geographical details.

Under Colorado’s Job Application Fairness Act, you possess the right to redact age-related or educational institution attendance information from any documents submitted in connection with your application. If you choose to exercise this right, please ensure redaction prior to submission.

The monthly base salary range for Colorado is as follows:
$5,833.33 to $6,666.67

The monthly base salary range for Illinois is as follows:
$5,833.33 to $6,666.67

Job Posting Date: Thu, 03 Apr 2025 22:19:13 GMT

Apply now!